Contacting Equifax

fiokins

Hi All,

This is my first post, as I'm really at a loss of where to go. I have my credit reports from both CallCredit and Equifax, nothing too damaging on there - but I can't get hold of Equifax to find out why I haven't received my report even though they have cashed my cheque, I have written to them with no reply and I can't find a phone number for them, can anyone help?

I really need to know why apart from two years missing out of my electoral roll history, I can't even pick up a basic credit card, I even had to jump through hoops for Vanquis!!

seeya23

Equifax Credit File Advice Centre
P.O. Box 1140
Bradford
BD1 5US

fiokins

Thanks seeya, I've written to them without reply, I was hoping for a contact number, I hate the culture of "we won't answer the phone" with these companies, if I want records I'll record the calls!

fermi

You should be able to ask online at:

https://equifaxuk.custhelp.com/

In the ask a question on you Statutory Report section.

I can't remember, but you may need a previous report reference though.

Last time I had to provide address verification I did it all online through that.

fiokins

fermi, thanks.. that's where it all falls down for me, I haven't ever had a previous report, this is the first one I've been asking for.

bigbum_2

saynoto0870 gives the Equifax numbers as:

0870 0100583 and freephone 0800 7839421

bigbum

x

fiokins

bigbum, you are a superstar, I didn't even think to check the saynoto0870 site!

bigbum_2

LOL - you're welcome, mate.

Best of luck :beer:.

fermi

fiokins wrote: »

fermi, thanks.. that's where it all falls down for me, I haven't ever had a previous report, this is the first one I've been asking for.

I had the same thing way back with Experian. If you didn't join and pay their monthly fee it was impossible to get a phone number, let alone speak to a human being.:rolleyes:

Credit report subscriptions are big business now. They don't really care unless you pay them £X.99 per month.

Hope the numbers work.

ElkyElky

I disagree with Experian advertising their credit report as 'free', only to find it's a trial when you reach the end of the application stage.

I've seen adverts saying it's completely free, blah blah. Is it too much to ask for no-frills access to your credit report and credit score without monthly subscriptions, for a low one-off fee.

PNPSUKNET

Not sure if people are aware, experian feeds callcredit and half the time the info is out of date.