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VAN Warranty - advice please
OH bought an LDV van in December 2006. It was pre reg, and apparently the dealer had had it since a year earlier but it only had something like 50 miles on the clock.
OH bought the van and has taken it to be serviced today locally at an LDV garage and has been told he will have to pay for repairs as the warranty is no longer valid.
Now, I have the service book here with the salesmans signature and it has been completed with the warranty being "3 years or 100k, whatever is sooner". The sales slip is dated 2 December 2006.
Ive rung the dealer who sold the van to us and they tell me that salesman is on holiday at the moment but that the van would only be under warranty for 3 years from the date of their registration. I have argued this with them, that we agreed to purchase the vehicle with 3 years warranty and indeed the sales slip gives this detail. They wont move, said call back when salesman returns. Meanwhile van is in the LDV garage with quite a few bits needing repairsing
Surely, this is black and white that the warranty should cover us til Dec 09?
OH bought the van and has taken it to be serviced today locally at an LDV garage and has been told he will have to pay for repairs as the warranty is no longer valid.
Now, I have the service book here with the salesmans signature and it has been completed with the warranty being "3 years or 100k, whatever is sooner". The sales slip is dated 2 December 2006.
Ive rung the dealer who sold the van to us and they tell me that salesman is on holiday at the moment but that the van would only be under warranty for 3 years from the date of their registration. I have argued this with them, that we agreed to purchase the vehicle with 3 years warranty and indeed the sales slip gives this detail. They wont move, said call back when salesman returns. Meanwhile van is in the LDV garage with quite a few bits needing repairsing
Surely, this is black and white that the warranty should cover us til Dec 09?
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Comments
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The LDV warranty will have expired 3 years from date of first registration, (2005) I think the the supplying dealership should stand by the warranty in light of the clearly defined documentation that you were given.
The fact that the Salesman is on holiday is of no consequence.
Trading Standards if all else fails.0 -
Many thanks. I remember at the time that the salesman agreed with us that as the vehicle was in effect un used we would get the 3 year warranty and he has indeed ticked that on the box on the sales slip/service document.0
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From the MFR's (LDV's) point of view the warranty has expired. All MFR's warranties run from date of registration regardless of use.
However if the dealer agreed to honour the warranty for 3yrs and you have this in writing you need to take this up with Sales Manager. If it is in writing the fact that the salesman is on holiday is of little relevance. If they are not helpfull speak to their head office (the dealer head office not LDV). If all else fails trading standards or the small claims court is the way forward.
Please make sure you have it clearly in writing before all of this otherwise you will simply be wasting your time.0 -
Many thanks.
Yes, we have the service book and the front page is a sort of check list with the salesman completing it. There is the date of purchase, description of the van and under that "you have chosen the 3 year/100k warranty" and he has ticked that box and crossed off the next line which is a 4 year warranty.0 -
Hmmm thats a bit tenous if you ask me.
I don't suppose you could scan the relevant pages so we could have a look. Might be able to advise you a little further then.0 -
Cant see why its tenuous? He filled in the form, he signed it. He didnt cross the three years out and put in, 2 years, he ticked the three year box and crossed out the 4 years.
I shall be ringing them on Monday when said salesman returns. I am also going to get in the loft and hopefully sort out the original paperwork from 2006 for the purchase as I was the one who successfully haggled for the full three years which I said we would need. I can remember putting that in writing at the time to them and the salesman ringing with his agreement.0 -
Their argument will probably be from date of first registration, not date of sale. But as I have found out to my cost if it is not clear in black and white you are normally stuffed. Good luck.0
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Cant see how guys as it says the date of purchase, followed by the warranty details. Hand written, black on white
Anyway, will ring him on Monday. If he is honest he will remember me screwing the extra warranty out of him and Ill scan him his signed warranty doc. If not, Ill contact Trading Standards for their take on it.0 -
Cant see how guys as it says the date of purchase, followed by the warranty details. Hand written, black on white
Anyway, will ring him on Monday. If he is honest he will remember me screwing the extra warranty out of him and Ill scan him his signed warranty doc. If not, Ill contact Trading Standards for their take on it.
I take your point but playing devils advocate: It says date of purchase not warranty start date or warranty inception date etc etc.
Contracts have to be clear, there is some latin legal term which i forget but its basically means if in doubt strike it out. I.e. if the terms are not explicitly clear then they must be ignored.
Anyway not trying to put a downer on it just be prepared for that kind of thing if they don't want to play ball. Try find some additional paperwork to back it up.0
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