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B and Q - advice needed

I was bought a garden fork from B and Q Xmas 2007, which was a nice one, which came with a "25 year gurantee". Recently one of the prongs of the fork broke off when I was digging in the garden.

I took it back to B and Q who said that as it was over 12 months old, I would have to speak to the manufacturer. They could not replace it as they did not sell that model anymore, and I had no reciept for it to prove it was bought at B and Q and not some other shop that sold that make. I argued that my contract was with B and Q not the manufacturer, but they could not help.

Can I go back and insist they replace with a fork of equal quality, or without a proof of purchase am I knackered?

Any advice would help
I'm as mad as hell, and I'm not going to take it anymore :beer:

Comments

  • 4743hudsonj
    4743hudsonj Posts: 3,298 Forumite
    I was bought a garden fork from B and Q Xmas 2007, which was a nice one, which came with a "25 year gurantee". Recently one of the prongs of the fork broke off when I was digging in the garden.

    I took it back to B and Q who said that as it was over 12 months old, I would have to speak to the manufacturer. They could not replace it as they did not sell that model anymore, and I had no reciept for it to prove it was bought at B and Q and not some other shop that sold that make. I argued that my contract was with B and Q not the manufacturer, but they could not help.

    Can I go back and insist they replace with a fork of equal quality, or without a proof of purchase am I knackered?

    Any advice would help


    Without proof of postage you are indeed knackered

    go to the manufacturer, they will honour the warranty i should think.
    Back by no demand whatsoever.
  • Brooker_Dave
    Brooker_Dave Posts: 5,196 Forumite
    Can I go back and insist they replace with a fork of equal quality, or without a proof of purchase am I knackered?

    Any advice would help

    Without a recipt you're forked, I'm afraid.

    Plus the 25 year thing will be a manufacturers warrenty.
    "Love you Dave Brooker! x"

    "i sent a letter headded sales of god act 1979"
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