Leaving "3" procedure

the_kop

Hi all!

Im cancelling my contract now i've lived out the life of my last deal,

Do they need a letter or is it ok to cancel with 30 days notice only?

Thanks!

Sam ;-)

PleaseHelpMe_2

After all the trouble I've had with them recently I'd advise sending notification by recorded delivery post and advising them by post too and asking for it to be noted onto the account / actioned whilst you're on the phone x

the_kop

Cool

Are there any online templates for the best letter to send to them just to cover myself as Im sure they'll try to make sure they can squeeze another month out of me!

Spikey_2

the_kop wrote: »

Cool

Are there any online templates for the best letter to send to them just to cover myself as Im sure they'll try to make sure they can squeeze another month out of me!

i could do with the templates..... my contract ends in october..... can't wait

PleaseHelpMe_2

I tried a site search and can't see any templates but there might be some on the forums? Just be sure to include....

Your Account number: -
Full Name: -
Address: -
Phone Number on Account: -
Contact number for yourself: -
Date of letter: -

and maybe the date your 30 day notice ends? Oh... and to tell them you're giving them notice of your cancellation - don't forget that bit

Don't forget the 'recorded delivery' bit either... 3mobile tend to lose letters...

the_kop

Thank you!! Will sort a letter asap!

PleaseHelpMe wrote: »

I tried a site search and can't see any templates but there might be some on the forums? Just be sure to include....

Your Account number: -
Full Name: -
Address: -
Phone Number on Account: -
Contact number for yourself: -
Date of letter: -

and maybe the date your 30 day notice ends? Oh... and to tell them you're giving them notice of your cancellation - don't forget that bit

Don't forget the 'recorded delivery' bit either... 3mobile tend to lose letters...

scotty6kids

Hi,

Just in case anyone wants any form of template then please drop me a message, if you want to cancel your account you can actually email kevin.russell@three.co.uk

Kevin is the CEO of Three UK - his office will handle the disconnection and make sure that it happens when its meant to.

You will almost ways get a reply but please do bear in mind that you will need to be polite.

Spikey_2

scotty6kids wrote: »

Hi,

Just in case anyone wants any form of template then please drop me a message, if you want to cancel your account you can actually email [EMAIL="kevin.russell@three.co.uk"]kevin.russell@three.co.uk[/EMAIL]

Kevin is the CEO of Three UK - his office will handle the disconnection and make sure that it happens when its meant to.

You will almost ways get a reply but please do bear in mind that you will need to be polite.

:T:T:T:T:T:T:T

can he do anything about their crap service?

scotty6kids

his office can do anything - they have been know to pretty much give customers who have genuine problems anything they have within reason - as long as you are polite and truthful, they will be very understanding at his offices.