Shortchanged...

Rocketronnie7

Hi there i was shortchanged today at my local ASDA my good's i bought was £1.06 i had no change so gave the lady a £10 quid note and 10p to save me getting load's of change in my pocket.

She then decides to give me 4p change and on the till recipt she had rung my £10 through as a quid.I don't even know how this is possible but they was a queue of at least 5 people behind me so maybe's she just felt rushed the note was folded also so she would have had to unfold it.

Ofc straight away i noticed that i had been short changed and i said i gave you a £10 pound note and her response was i can't remember what you gave me i said i know i gave you a £10 note and a 10p coin she said she can't just take my word and will have to wait till tomorrow till the till lift has been done and then went on to send me to customer service's.

So i had to go to the customer service's desk and tell them that i was short changed and got the same response that i would have to give my name and number and wait till i get a call and if the till was over i would get it back.

Now i honestly think i won't see this change again i know what i gave her and i think she pulled a fast one and that change will be gone and the till will total up as fast or it was a honest mistake but i am going for the first one.

Really peed off tbf i checked my change i know i was in the right i gave her £10 note with 10p so if i don't get my change back can i complain anywhere?

I know it's only £9 change but tbh it's just the point of the principle.

What nark's me is this could happen to me anytime and i don't have a leg to stand on and any cashier could easily shortchange me again if they feel like it and i have to wait till the next day to get my money back that will quite possibly toke out of the till before the count is done and it will all match up and i am down on money.

The till should have been counted there and then in theory but as it was so busy they wouldn't do that.

When i was working as a cashier i always left the note on top of the till , till i had giving the customer the change then put the note in the till and closed the draw so neither me or the customer i was serving was shortchanged.

Well that rant made me feel better a bit and just pleased i never gave her a £20.

pinkshoes

The cashier would have had to have typed £10.10 into the till, which would have told her to give you £9.04 change, so would be a complete numpty to get it wrong.

Perhaps she wasn't typing the amount into the till, and pocketing the money herself?? (in which case, the till will balance and you won't get your £9...)

I would contact them again today immediately and tell them you want your £9 back and the member of staff re-trained. If their response is useless, then write to headquarters.

KILL_BILL

they can prob look at the cctv which they have over the cashiers to assertain that you did give her a note

^!£$&

I'm sorry but I work in retail and our store (completely dif company) has exactly the same policy we need to balance the till & obviously if it turns out to be up we would then give the ££ to the customer.

But at our store we would take the till off the shop floor and count it whilst the customer was still there and not make them wait til the next day!

I can understand your frustration but stores do have these policies to protect themselves against a few dodgy customers. If the cashier handed over the extra money to every customer who said they didnt have the right change the till would be down & the cashier would get the blame/ possibly disciplinary action.

I dont like the assumption that she was on the take, after all it was a busy day she was probably flustered and mistakes do occur!!
I would call them this morning and see what they say! If they dont rectify it, then call customer services/ speak to manager etc...

sporedude

Amazing how every short change story turns into someone being accused of theft, Why didnt you just wait untill the till was counted?

Rocketronnie7

Yeah i totally agree that i shouldn't have been expected to get my money just because i said i gave her it doesn't actually mean i did give her it.

All i am worried about is either the cashier is on the take and the till balances up or the cashier has been making mistake's all day and was giving to much change out and to rectify the problem she shortchanged me to sort the till out or it was a mistake but if she has been making mistake's all day long then who know's that the till is going to match up.

Like said in the post before this the till should have been taken off there and then so i could get my money back and not have to wait and hope she does not do anymore mistake's.

Well she said they do the till count at 1:30 and i would get a call so i guess i'll wait till then if nothing by then i am off to the store.

tattycath

When I was supervisor in a supermarket-the policy was that the till had to be checked before cash was handed out as snowbrow said. We didn't do it straight away if we were busy. Company policy. sometimes customers try to pull fast ones too, and they also make honest mistakes...just like staff

Rocketronnie7

sporedude wrote: »

Amazing how every short change story turns into someone being accused of theft, Why didnt you just wait untill the till was counted?

Well it's a big supermarket store and was told umpteen time's that i would have to wait till tomorrow if the till is over then i shall get my money back.

I maybe's shouldn't accuse the cashier of theft but it's really frustrating that i know i gave her a £10 note even if busy surely it's going to be hard to mix a £10 up with a £1 coin?

I just don't have much hope that the till is going to be over and i am going to get my money back without any fuss.Can't really boycott the supermarket as it's the main place i do my shopping so i am in a catch 22 situation.

Really i am just angry because i have to take the chance and hope the till is over £9.

djb215

I can understand your frustration, and though the cashier couldn't just give you the extra £9.00 straight away they should have cashed the till up straight away.

I'm a senior cashier at work (not ASDA, am responsible for cashing up tills, banking etc.) and if a customer accuses of not giving them enough change I immediately take the till off and cash it up BEFORE another transaction takes place.

It should have been done straight away as the same cashier could in a future transaction not take enough cash from another customer, e.g. assuming you're correct, if in another sale they took £5.00 less than was due then the till would read as ~ £4.00 up (there's usually a variance in pence) not ~ £9.00 up.

Keep on at them!

davetrousers

What a pain!

I try to do to a few little things to help avoid possible short-changing occurrences:

Have the note completely unfolded so it's clearly visible, if you're with someone (friend or OH) then say to them something like "Shame I'll have to pay with this tenner as I have nothing smaller" maybe a bit ott this.

When you hand over the cash to the cashier, apologise for not having anything smaller, and say "can I give you the odd 10p to make it easier?" These will make the cashier take note of the money you're giving them. If they short change you after that then they're on the take!

Mind you as you noticed immediately that you were given the wrong change, it's pretty p1ss poor that the cashier didn't realise, basically they weren't paying attention!

davetrousers

When I'm out drinking, (not that often these days) I always try and spend the £20 notes earlier in the evening when I'm more sober, so that way there is less scope for short-changing later on in the night!