Beware Tesco's Named Driver NCD.

EnglishMohican

Subtitle - Why Insurance Companies are not my favourite people; No 1.

Two years ago, I paid extra on my insurance to add my daughter to my insurance as a Named Driver. This was with Tesco and you will probably have seen their advertising about how a Named Driver can build up a No Claim Discount ready for when they take out their own insurance.

So a year ago, when she was just about to get her own car, I took her off my insurance at its renewal and three weeks later, she asked Tesco for a quote.

Surprise- they would not allow her any no claims discount. You have to take out the new insurance very quickly (within days) of cancelling the named driver cover.

Its in the terms and conditions they say - but they never exactly emphasise those do they!

The moral is - Believe nothing that an insurance company says - in writing or verbally - especially if it is a benefit they offer you.

zkw29

EnglishMohican wrote: »

Its in the terms and conditions they say - but they never exactly emphasise those do they!

The terms and conditions are there for you to read - it is not up to the insurance company to pick out every one that might be relevant to you and emphasise it.

EnglishMohican wrote: »

The moral is - Believe nothing that an insurance company says - in writing or verbally - especially if it is a benefit they offer you.

From what you have said above, it appears to me that your insurance company gave you completely correct information in writing but you chose not to read it.

However, if you feel you have been somehow misled or deceived in some way you should make a formal complaint in writing (the details will be in your policy booklet).

asbokid

Tesco Insurance have not been nice people to deal with.. Needless to say your daughter will take her premium elsewhere, and the ill-will both of you now feel towards Tesco will be long-lasting..

pedro123456

The moral is - Believe nothing that an insurance company says - in writing or verbally - especially if it is a benefit they offer you.

yep you are correct.

Why dont you arrange a bring your policy to the fire party?

Z

surreysaver

I think if an insurance company uses a particular point to sell a product, then the small print of that particular point should be included in the advertising. How many people read the small print of every single product they buy, and even if they do, how many people remember three years later everything they read - and that's assuming they understood it! And also, how many of those people would have actually kept the original paperwork to prove their point?

lisyloo

How many people read the small print of every single product they buy, and even if they do, how many people remember three years later everything they read - and that's assuming they understood it! And also, how many of those people would have actually kept the original paperwork to prove their point?

I make sure I'm familiar with the coverage offered with my policy and keep the paperwork. This doesn't extend to reading all the small print, but definitely the key facts (like whether it's on auto-renewal) and if there's a section that's particularly relevant then I'll read the small print.
But I agree no many people do.
That doesn't take away though that they are responsible for understanding what they bought.
If they can't manage that then they should use a broker to help explain it to them.
The problem is that these days a lot of people DIY and don't get the advice they need and don't read their policies and buy on price alone and don't look at the service or claims history. It's inevitable that there are going to be problems isn't it?
A broker would know which companies are good at paying out on claims and offer good service and won't jsut take the cheapest.

It's not acceptable to take the cheapest, throw the paper work away without reading it and then complain. If people are going to DIY then they need to take some responsibility. I'm speking generally and not aiming that at anyone in particular but it seems to be widespread to think you can get discounts by doing DIY but not take any responsibility.

BTW - I am not an insurer or a broker.
Just look at things in a balanced way rather than blaming someone else all the time.

You also can't include 60 pages of policy on the advertising.
People have to be sensible.
If an advert says "Flight FROM 1p" then you have to see the "FROM" word and realise that's a minimum and look staright to the terms and conditions to see what's not included.

pedro123456

What like you uktyler, wheres your advice?..........lol.............

Seeing that you asked my advice would be.

unfortunately these T&C are part of the IC’s loophole tools, their get out of jail cards etc…………….and for now we have to live with them, are they moral, ethical acceptable……………..that’s debatable……………what can we do about it?...............some think nothing............I think something……..lets debate


Z

dacouch

Irrespective of the arguements of it being in the small print it seems a bit pedantic of Tescos not to have waived their rule for the sake of a three week gap.

EnglishMohican

This offer is still mentioned on the Tesco Insurance web site. I cannot find any mention of it in the terms and conditions. As with my More Than thread (different company - different thread), I would like anybody who can tell me where to find published terms and conditions for this feature of the insurance to show me where those terms and conditions are.

Don't point me to the general terms and conditions of the insurance unless you can point me to a section that deals with this offer. I have looked and cannot find anything about it.

If they are not published, then it becomes more difficult to blame me for not reading them!
.

pedro123456

Mo..............I could explain how T&C are there only as a benifit for the IC's and how they are one sided and unethical etc but I wont.

At this moment in time I would suggest contacting the FSA, they may be able to cast light for you, how qualified are they...........not very.......... but try them anyway.

Good Luck

Z

asbokid

Do the General Terms for Tesco insurance policies say that you can request to see the Full Terms of your policy in person by written prior appointment at the headquarters or Registered Office of Tesco Insurance?