TV Stopped working 3.5 years later.. Replacement/Refund?

timnicebutdim_2

Hi there,

the same thing happened to a friend at work recently. He bought a tv in 2005, samsung oldstyle tv for £500 and all of a sudden it stopped working. He got a repair quote and it came to over £200. In the end he spoke to Currys where he bought it from (after speaking to the manufacturer) and they offered him £220. Might not happen in every case but it's worth a try. :money:

Tozer

jd87 wrote: »

Could people using acronyms like SOGA please explain what on earth they mean...

Google it.

Percy1983

Thanks for the comments so far, anything back would be better than nothing.

Jakg

Percy1983 wrote: »

The TV is by Advent (ADV32L1) I don't believe it exists any more. :embarasse

Without being mean - Advent (usually) = unbranded generic TV's (now under the Matsui brand for TV's iirc).

As such - you've bought one of the cheapest TV's available at the time - PC World could argue that 3 and a half years is a reasonable time for a budget TV to last. Would you expect a £200 40" TV to last 5 years or would you base your lifespan expectations on the price?

EDIT - For comparison, the Matsui 32" is now £279.99 (I think).

Percy1983

Being a cheap brand doesn't mean it should last such a short time, I do agree I could replace it with something at £249.99 after looking around, just hoping to recoup some of that. Regardless of brand it should last longer.

A cheaper TV may have lesser picture quality but it should still last and not be a disposable item after a short period of time (in TV terms)

dmg24

Working on a declining balance basis, a (very rough) estimate of what you may be entitled to is £100. However you may have quite a fight to get this, and the retailer may choose to use a different calculation to decide on a suitable amount (which may make the amount higher or lower).

Edit: Calculated over five years, to reflect how long the OP feels the tv should last.

scullster

Percy1983 wrote: »

Being a cheap brand doesn't mean it should last such a short time, I do agree I could replace it with something at £249.99 after looking around, just hoping to recoup some of that. Regardless of brand it should last longer.

A cheaper TV may have lesser picture quality but it should still last and not be a disposable item after a short period of time (in TV terms)

It may have a lesser picture quality, the build quality is also likely to be lesser. I think 3.5y is marginal, more marginal knowing the budget brand.

I'm still operating on CRT technology and have always stuck to brands and to date (touch wood, things usually become obsolete and unloved before they fail) - 3 to 4 years ago, LCD / plasma were still very much emerging technologies as far as large TVs are concerned, and whilst to this day, I'd never spend that amount of money on a budget brand, I'd definitely not spend it on a relatively new technology as well. Samsungs are highly regarded in that field.

derrick

ALIBOBSY wrote: »

The SOGA states that a product must last a "reasonable" length of time, I think it is reasonable that a £600 tv should last 5 years. However it also allows for the fact that you have had some use of the product. If a judge accepted that the tv should last 5 years and you have had use for 3.5 years he might argue you should only get 1.5 years worth of the cash ie £180.
So it may not be worth court action, but defo worth a few letters, I would write to both the retailer (your contract is with them) and the manufacturer quoting the SOGA and see what happens. They may offer to fix it for free which is reasonable.

good luck
ali x

Also the Credit Card company or finance company if bought that way as they are equally liable under Section 75.

Jakg

Percy1983 wrote: »

Being a cheap brand doesn't mean it should last such a short time, I do agree I could replace it with something at £249.99 after looking around, just hoping to recoup some of that. Regardless of brand it should last longer.

A cheaper TV may have lesser picture quality but it should still last and not be a disposable item after a short period of time (in TV terms)

if I bought a Rolls Royce i'd expect it to last 20 years - but if I bought a Perodua I wouldn't feel cheated if it died after 10...

McKneff

jd87 wrote: »

Could people using acronyms like SOGA please explain what on earth they mean...

Sale of Goods Act.