Potentially Unwanted Programme

Marty_J

Your log-file looks OK to me.

Though I would consider upgrading to Service Pack 3 via Windows Update if I were you. It was released quite a while ago, so you probably have a load of updates to install if you haven't updated since then.

dipsy81

Marty J thanks. No I haven't updated because I thought that was to upgrade to Vista. I have some crafting cd's and some of them won't work if I use Vista. So everytime it says to update I just ignore it. It is the same when I get a pop up box saying HP updates available! I haven't got a Hewlett Packard printer so why does it keep popping up every now and then?

espresso

dipsy81 wrote: »

No I haven't updated because I thought that was to upgrade to Vista. I have some crafting cd's and some of them won't work if I use Vista. So everytime it says to update I just ignore it. It is the same when I get a pop up box saying HP updates available! I haven't got a Hewlett Packard printer so why does it keep popping up every now and then?

You are confused! XP SP3 is nothing to do with Vista, so you are ignoring XP security updates.

You need to use the Norton removal tool here.

dipsy81

Hi Espresso

What do you mean remove Norton? When BT changed to NetProtect by McAfee the advisor in India did it for me remotely. She took off the old Norton and replaced it with the new one.

Yes, just started to update and your right of course it is xp service pack 3. I am going to install it now you have made me aware. It is telling me to back my system up, but I don't know how to do this. Have you any ideas folks?

espresso

dipsy81 wrote: »

Hi Espresso

What do you mean remove Norton? When BT changed to NetProtect by McAfee the advisor in India did it for me remotely. She took off the old Norton and replaced it with the new one.

She didn't do it properly then, as you still have some Norton running e.g. LiveUpdate.

Marty_J

You still have some of it installed (which I failed to spot).

Run the removal tool as Espresso suggests.

dipsy81

Thanks both, will do.

asininity

Speed things up by stopping some of those programs you dont need starting when the computer boots up.

dipsy81

Which one do I click on?

You may need your Product Key when you reinstall your Norton product. To be safe, follow the steps for your product to be sure that you have your Product Key if it is needed.
The steps differ depending on what product you have.
Choose your product:

• I have a Norton product that was purchased from my service provider
• I have Norton 360 Version 3.0
• I have Norton 360
• I have a Norton 2009 product
• I have Norton SystemWorks 12.0
• I have a Norton 2008 product
• I have a Norton 2007 product
• I have a Norton 2006 product
• I have a Norton 2005 or 2004 product
• I have a Norton 2003 product
• I have Norton Ghost or Norton Save & Restore
• I have pcAnywhere or WinFax

espresso

dipsy81 wrote: »

Which one do I click on?

You may need your Product Key when you reinstall your Norton product. To be safe, follow the steps for your product to be sure that you have your Product Key if it is needed.
The steps differ depending on what product you have.
Choose your product:

• I have a Norton product that was purchased from my service provider
• I have Norton 360 Version 3.0
• I have Norton 360
• I have a Norton 2009 product
• I have Norton SystemWorks 12.0
• I have a Norton 2008 product
• I have a Norton 2007 product
• I have a Norton 2006 product
• I have a Norton 2005 or 2004 product
• I have a Norton 2003 product
• I have Norton Ghost or Norton Save & Restore
• I have pcAnywhere or WinFax

Depends which Norton product you previously had installed.