Huge T-mobile problem

tryingtosavedosh

Hey, I am new here but I have just had an issue with T-Mobile and I heard about Martin and his site and this is the first place I have run too.

Basically, I wanted to end my contract with T-Mobile and I rung them and they said it would cost about £300 to get out of the contract. I rung again because I just needed out and the guy on the 'phone said it would cost £35. I knew that this was wrong and I said are you sure and that would be it, no more payments. He said yes. I paid over the phone and then asked to reconfirm, so thats it, no more payment all done - he said yes.

About a month later I get a letter in the post asking for £300 within seven days. As far as I am concerned this is there error - any advice?

seanparkin

Sorry not sure what can be done here, I'm sure they won't have any recording of this conversation so its your word against theres.

Unfortunately though, you are (were) in a contract with t-mobile and you cant just go cancelling contracts as and when it suits you. The terms and conditions will clearly state that you cannot cancel without there being being a break in any of the terms which is not the case.

If I were you, I'd just bite my tongue and go back to t-mobile asking to reinstate the contract and hope they will.

From there, if you really need out of the contract, I would ask if they can swap you to a cheaper (their cheapest) tariff and then think about paying the contract off (or sit on it until its finished)

tryingtosavedosh

Yeah I hear you. I wanted out because it was costing more than anything. It was cheaper to pay the £300 then to have it for the remainder of the 12 months (it was 18 months). I cancelled my contract because the contract didnt suit me. It was a conscious decision to save money based upon a change in circumstances but the thing is I did ask whether that was definately it, full stop, no more to pay and they said yes.

deutzkiwi

Yes but why would they let you pay £30 to end a contract when there are 12 months remaining at X amount per month? It sounds like there was a misunderstanding when you made the second call, they simply wouldnt allow you to not pay your contract off.

All I can suggest is what the previous poster said, see if they'll put it on the lowest tarrif and pay it off that way.

seanparkin

The £300 is the exact amount that you would pay on line rental if you did not cancel it, but just let it run until the end of your contract and then cancelled. If you stay within your allowance it will not save you a penny to terminate your contract.

Sorry but a contract for your mobile phone is a legally binding agreement, and to just stop paying would be breaking the law and simply cannot be done. If everybody did this, we would all be taking contracts out, getting the free phones then cancelling it the same month.

Sorry but you legally are in a very awkward position (ie you don't have a leg to stand on). As before, your best course of action would be to see if you can drop the tariff to the lowest available, you have no other choice.