Buyer wants refund

Kcgc

Hi

Just a quick one.

I have sold an item of which the RRP is about £35 and have sold it for £9.50 so they are getting a good deal. The item is exactly as described and exactly as seen in photo.

Buyer has come back to say they dont like it and want a refund...

I have 100% feedback, so not happy that they are likely to neg me, but want to stand my ground (if i am right) and refuse refund...

Thanks

Smart_But_Casual

Kcgc wrote: »

Hi

Just a quick one.

I have sold an item of which the RRP is about £35 and have sold it for £9.50 so they are getting a good deal. The item is exactly as described and exactly as seen in photo.

Buyer has come back to say they dont like it and want a refund...

I have 100% feedback, so not happy that they are likely to neg me, but want to stand my ground (if i am right) and refuse refund...

Thanks

I'm in a similar position but for 10x the amount.

I'll just accept the return, refund, cancel the sale, relist and resell.

Life goes on.

colony

Smart_But_Casual wrote: »

I'm in a similar position but for 10x the amount.

I'll just accept the return, refund, cancel the sale, relist and resell.

Life goes on.

Agreed, Just sell it again and forget it. Not worth getting a neg for,

skint,single_mum_of_4

You know what i am sick of time wasters on that site. no matter how clear the description and photo theres always the ones that complain !

kizdeb

Unfortunatley not much you can do
Just refund and move on there's always one that will complain

StaffsSW

If you are a private seller or sold it by auction, there is no obligation for you to refund just beacuse they have changed their mind, or now decided they don't like it.

If they are being difficult, ask them to open a paypal case for "not as described" - in which case they'll have to return the item to you with tracking at their own cost.

You mention about your 100% feedback - if they have threatened to neg you, then that could easily be construed as feedback extortion, and ebay do take this seriously.

Kcgc

Thank you, seems better to refund and resell than get a neg for it. Just makes me sick that buyers can take the P and sellers aren't protected to leave neg feedback

Brooker_Dave

skint,single_mum_of_4 wrote: »

You know what i am sick of time wasters on that site.

Time wasters make ebay more money.

They want people to send stuff back, it earns them relist fees.

It's always about ebay's profits.

purcel

According to Ebay policies you have to refund if the item is not as described or faulty.If the buyer don't like the item you've sold it's not your problem, I would not refund.I had the same problem a while ago with a buyer that said the item was not as described, asked to send back the item as per Ebay policy through recorded delivery, buyer didn't wanted to so told her that I won't give a refund.I did get a negative for that but I've added a polite comment after that and life goes on...

JakeyH_2

i will refund

melliott1963

Just make sure you get it back before you refund.