haggling - New Phones for Low use users

sternsteven

Switched from Bt to Orange over a year ago on monthly direct debit £17/month 100/50 tarriff but got a crack in the screen of my phone. Asked for an upgrade on the phone and not offered the one I want warned that would move - no response. Have gone to BT again ported my number for similar tarriff got the phone I wanted. Orange retentions obviously dont value me!!

seanparkin

Orange retentions don't value anybody I'm afraid these days. Their customers are dropping like flies.

I heard it directly from one of the lads on CS there who was really sound, he says they aren't interested in offering any real incentives to stay for people who stay within their call allowances, and who spend less than about £40 a month. This is now practically standard policy.

5limJim

Agreed, my other halfs father works for Orange, and not only are the customers dropping like flies, but the staff are leaving in droves, all since the takeover by France Telecom.. The once stable network seems to really be making a botch of itself in the UK market. Am sure I heard a rumour as well the other day that they were trying to push the 1st 2year contracts in the UK here as well