Persons Unknown...Part 3 HSBC again.....!!!

mrgrumpy_3

Hi
Following my posts on 07/05/09 regarding Barclaycard and 12/05/09 regarding HSBC.
Up until a few weeks ago we were dealing with the "Service Improvement Team" at HSBC. We originally called and were put through to a Jeanette Frinton who took the details of our fraud and looked into them. A couple of weeks later we were put through to her again and she told us that they had found the fraud and our money would be paid back to us. She put us through to Roger Hargreaves whom she claimed worked in the Fraud Department. We dealt with both if them for several weeks until the promised refunds never actually arrived....!!!:mad:

We went to a branch and were told yet again that these people dont exist and the fraud dept.have no record of our complaint and there is NOTHING on the system to even suggest we have been in contact with them.
Does anyone know of these people..... Is this internal fraud on a massive scale or what.....?
Any help would be appreciated as we are now suffering badly.

epsilondraconis

Aron, this is no time for childish gags, this could be a serious case of fraud.

MrGrumpy, I suggest you go to the police immediately. I believe the pictures of the people to whom you refer are available on the web and so that will help the fraud investigation.

http://www.mrmen.com/uk/

I believe you need to focus your attention on Mr Naughty and Mrs Chatterbox.

Rose123

I'll be Mrs Helpful

x

Rose123

aron wrote: »

Now you're just being Mr Pedantic. Excuse me while i start being Mr Mortally O'ffended. LOL :rotfl:

Lol, you guys are mad!!!!

epsilondraconis

aron wrote: »

Now you're just being Mr Pedantic. Excuse me while i start being Mr Mortally O'ffended. LOL :rotfl:

Don't call me Mr Pedantic!!! I'm beginning to think that you're Mr Rude.

Looks like Little Miss Helpful (AKA Rose123) will soon have this mess cleared up.

Rose123

mrgrumpy wrote: »

Hi
Following my posts on 07/05/09 regarding Barclaycard and 12/05/09 regarding HSBC.
Up until a few weeks ago we were dealing with the "Service Improvement Team" at HSBC. We originally called and were put through to a Jeanette Frinton who took the details of our fraud and looked into them. A couple of weeks later we were put through to her again and she told us that they had found the fraud and our money would be paid back to us. She put us through to Roger Hargreaves whom she claimed worked in the Fraud Department. We dealt with both if them for several weeks until the promised refunds never actually arrived....!!!:mad:

We went to a branch and were told yet again that these people dont exist and the fraud dept.have no record of our complaint and there is NOTHING on the system to even suggest we have been in contact with them.
Does anyone know of these people..... Is this internal fraud on a massive scale or what.....?
Any help would be appreciated as we are now suffering badly.

Can I have the telephone number/s you rang please?????

mrgrumpy_3

Well well i must thankyou all for your humour......!!! We actually had no idea who Roger Hargreaves was...but we obviously do now....!!! Its actually a serious issue (for us anyway) and the responses have been similar to those shown by HSBC so far....(as in taking the mick out of us)

Thanks to Rose123 for her comments. We rang 01226 261010 or 08457404404 and asked to be put through to Ms Jeanette Frinton in the service improvement team, and were on many occasions.....!!! Weve had a lot of money taken over a period of time so no offence but we dont find it that funny at the moment.

Rose123

Okay,

The first thing I would do is tell you to go to your local branch and report the fraudulent transactions straight away as it seems the international people on the phone dont understand, I have to go through the same thing when I have a query. Go with printed statements or ask them to print the statements and highlight the transactions that you do not recognise and get them to put the report through there are then. Also ask the bank if there are any transactions that are due to come out of your account that do not show on your statements! I would check every statement to todays date.

Your cards, cheque books should be cancelled (cheque book only if you want) and in extreme cases, you might want your account closed after the investigation is complete and a new one opened. You can ask for a block to be put on this account until it can be closed and open a new on straight away!

Once that has been done, you will get a letter through the post asking you to sign an statement saying that you have no idea where these transactions came from and if HSBC find that you were lying, they will take legal action etc etc etc

Normally, you will then get your refund within 4 weeks but I have also seen these refunds refunded within a matter of days but every case is different! So expect to wait up to 4 weeks

Whilst you're hopefully doing that, ill find out of these people exist

Thats the only advice I can give you as an insider, I still do find it strange that nothing has been put on the system but get this sorted out so it can be actioned asap and complain afterwards

mrgrumpy wrote: »

Well well i must thankyou all for your humour......!!! We actually had no idea who Roger Hargreaves was...but we obviously do now....!!! Its actually a serious issue (for us anyway) and the responses have been similar to those shown by HSBC so far....(as in taking the mick out of us)

Thanks to Rose123 for her comments. We rang 01226 261010 or 08457404404 and asked to be put through to Ms Jeanette Frinton in the service improvement team, and were on many occasions.....!!! Weve had a lot of money taken over a period of time so no offence but we dont find it that funny at the moment.

epsilondraconis

Hi MrGrumpy, assuming everything you are saying is true, what has happened since your first post back in December last year. It appears neither HSBC nor you have moved forward with this investigation.

http://forums.moneysavingexpert.com/showthread.html?t=1350547&highlight=

It appears that you're more concerned with tracing people you spoke to within HSBC rather than dealing with the fraud itself.

mrgrumpy_3

aron wrote: »

Oh come on! You've even named yourself as one of the Mr Men. Call me Mr Suspicious, but i think you're pulling our legs. You've posted excatly the same story now about 2 completely different financial institutions.

The name comes from something totally unrelated. Ive better things to do than waste mine and others time on this. Im totally serious about this fraud. If you dont agree then kindly keep your comments to yourself.

mrgrumpy_3

epsilondraconis wrote: »

Hi MrGrumpy, assuming everything you are saying is true, what has happened since your first post back in December last year. It appears neither HSBC nor you have moved forward with this investigation.

http://forums.moneysavingexpert.com/showthread.html?t=1350547&highlight=

It appears that you're more concerned with tracing people you spoke to within HSBC rather than dealing with the fraud itself.

Yes it has been going on for a long time. Were trying to trace these people as they were given the job of investigating it. Its hard enough to speak to the same person twice as it is. As i mentioned to the other guy who thinks its so funny we are totally serious. I hope you never have to go through anything like this.