Overdrawn by £4.38

willo65

If the d/d had bounced then you would have been charged as you paid in after the cut off time, but if the items are going to be paid and your are in credit by close of business then no charges apply.

Andy_Ches

jambosans wrote: »

Congratulations. Would you do the same with the next bank? What a pointless statement. Lloyds TSB have a reasonably fair charging policy in comparison to some of the other banks.

I don't agree with you on that one.

I've been with HSBC for over 15 years, if I accidentally went O/D and they charged me and wouldn't refund the charge...I'd close my account.

Long term custom means nothing these days, but it should, so therefore I'd close the account and go elsewhere.

jambosans

Andy_Ches wrote: »

I don't agree with you on that one.

I've been with HSBC for over 15 years, if I accidentally went O/D and they charged me and wouldn't refund the charge...I'd close my account.

Long term custom means nothing these days, but it should, so therefore I'd close the account and go elsewhere.

Your thoughts about long term custom differ from mine, ultimately, I think people should be treated the same, regardless of their time with the bank. However, that was not really the point of my a comment. The wording of the comment almost suggested that Lloyds TSB had no right to charge (again lets not get into a different issue on charges), which is just nonsense. Regardless of your time with a bank they are still going to charge you, there is not someone sitting in a chair pre-approving every charge applied to a customer, it is automated. Plus, related, but not a part of my original point, most banks will refund some charges as goodwill and this may take in to account your relationship with the bank.

Everything else you've said I agree with, but you have missed the point of my comment.

Andy_Ches

jambosans wrote: »

Your thoughts about long term custom differ from mine, ultimately, I think people should be treated the same, regardless of their time with the bank. However, that was not really the point of my a comment. The wording of the comment almost suggested that Lloyds TSB had no right to charge (again lets not get into a different issue on charges), which is just nonsense. Regardless of your time with a bank they are still going to charge you, there is not someone sitting in a chair pre-approving every charge applied to a customer, it is automated. Plus, related, but not a part of my original point, most banks will refund some charges as goodwill and this may take in to account your relationship with the bank.

Everything else you've said I agree with, but you have missed the point of my comment.

I'm quite aware that most charges are automated, what I am saying is that if the charge was not refunded I 'd move, but that is my opinion.

jambosans

Andy_Ches wrote: »

I'm quite aware that most charges are automated, what I am saying is that if the charge was not refunded I 'd move, but that is my opinion.

Yes I know, I read your original comment and I did not disagree with it. If you read my reply I was explaining my comment to Barneysmom, and why you had misunderstood. You disagreed with a point I was not trying to make. My explanation of charges was directed at Barneysmom, not you, but if you had read it within the context of the comment, we would not be having this ridiculous exchange.

martafdz

The charges do not appear inmediately, the system automatically generates them and they appear in a few days; you will receive a letter at home telling you when this charge is going to be taken.
If you want your money back, claim and say that you called the bank in the morning and someone at the phone said that as long as you put the money in the same day you wouldn't get charged. Then they will tell you about the cut off time, and explain that this person did not say anything about time, otherwise you would have gone at lunch instead of at the end of the day, as you had the money to pay in anyway. If you have been advised wrongly (they didn't tell you about any cut off time), then it's bank's fault and you should be refunded, considering too that this is your first charge and you have never been overdrawn before.

JoolzS

I would definitely ask for a small authorised overdraft limit just in case something like this happens in the future, so long as you know you won't use that overdraft as "free" money.

DH and I have had a bank account with NW for many years and have a large (to us) authorised overdraft. At times that overdraft has been incredibly handy for us, but we do always pay it back as quickly as possible.

Julie

davethorp

Natwest's step account will not charge you for going overdrawn because you are not meant to be able to go overdrawn (we've managed it on occasion though).

The cut off people mentioned is 14:30 for putting in funds to clear a direct debit. Natwest will charge step account customers for bouncing a direct debit

willo65

davethorp wrote: »

Natwest's step account will not charge you for going overdrawn because you are not meant to be able to go overdrawn (we've managed it on occasion though).

The cut off people mentioned is 14:30 for putting in funds to clear a direct debit. Natwest will charge step account customers for bouncing a direct debit

One of the benefits of having a current account is if your credit is good enough then they may decide to pay the direct debit and that means as long as your in credit by end of the day then you won't get charged.