Orange charge another 30 days rental for porting

pingu

redux wrote:

Sorry to be rude, but you still seem to be ignoring what people are saying.

It is a contract requirement that you give 30 days notice, and you will be charged for that period.

SO change the bloody title or just delete the whole thread!

i don't like orange have my PAC now about a week just port your number in the last say 8 days as it take 5-7 days to port

Jinner

redux wrote:

Sorry to be rude, but you still seem to be ignoring what people are saying.

It is a contract requirement that you give 30 days notice, and you will be charged for that period.

Maybe you have missed the point. I HAVE given thirty days notice to terminate my contract. Orange are going to charge me ANOTHER 30 days just because I request a PAC - even if I use it within 7 days and I'm outside my minimum term.

Changed the title....

redux

Jinner wrote:

Maybe you have missed the point. I HAVE given thirty days notice to terminate my contract. Orange are going to charge me ANOTHER 30 days just because I request a PAC - even if I use it within 7 days and I'm outside my minimum term.

You mean they are charging you for 60 days?

I'm sorry I hadn't realised that's what you meant. I don't think anybody has mentioned this policy before.

espresso

Jinner wrote:

Maybe you have missed the point. I HAVE given thirty days notice to terminate my contract. Orange are going to charge me ANOTHER 30 days just because I request a PAC - even if I use it within 7 days and I'm outside my minimum term.

Changed the title....

But surely you should have EITHER given 30 days notice to cancel your contract OR requested a PAC and NOT done both!

When a PAC is actualy used, it cancels the contract.

Why don't you ask eco21 "Need Orange Help...ask away" for clarification.

Anon

It is standard practice - if you give 30 days notice to cancel, then during that 30 days request a PAC, it starts the 30 days notice again - you cannot do both.

However, use your PAC and within 7 days your contract is cancelled. Having done this 2 months again, I can confirm that I received 23 days refund of line rental from Orange after having paid in advance. We also did the same on Three.

Anon