one2one : How do I find my remaining balance?

ScoobieGirl

Hi,

I'm trying to use my old mobile & find out the remaining balance, but the Network is coming up as one2one. Googleing suggests that they were taken over by T-Mobile, so I tried dialling 150 which their website says gives you your current balance, but got a message saying 'calls to this number are not being connected'

I can call other mobiles okay. I know I can use it until it run's out - but I would like a rough idea when that might be

Mattjimf

Take the sim card out and see what it says on there, if it's one2one, my advice would be to go into a T-mobile store and speak to them, as one2one was bought over by t-mobile about 8 years ago.

CG19a

There is usually a clause in the t&cs for PAYG phones saying something like if not used in 6 months to make or receive a call the phone will be disconnected. Your phone has probably been disconnected.

dduk

CG19a wrote: »

There is usually a clause in the t&cs for PAYG phones saying something like if not used in 6 months to make or receive a call the phone will be disconnected. Your phone has probably been disconnected.

That would make sense, except the OP said

ScoobieGirl wrote:

I can call other mobiles okay. I know I can use it until it run's out - but I would like a rough idea when that might be

The customer service number for one2one used to be 121, try that, or try 100.

Or you could also try registering on the t-mobile webiste at http://www.t-mobile.co.uk/service/your-account/signup/

redux

The reason it says one2one is because it is in an older phone, not because of the age of the SIM. But I think 150 should work, so I dont understand this

Littlemiss27

Is it possible it's a Virgin sim in a really old handset, have a vague recollection that they used to show as one2one on some old handset due to them using T-mobile's signal.

Maybe try calling 789 as thats Virgin cust care/balance line