Argh, Lloyds TSB... is there a phone number?

bossdog

I am getting really mad with LLoyds, been rallying letters back and forth for months (6 letters altogether), each letter gets a standard reply "we're looking into your complaint" followed by the "test case, on hold, no point writing to us again" letter. I tried calling Andover "Andover does not accept incoming calls". Finally sent them a letter threatening FO got standard response "we are looking into your complaint".

After the 3rd letter I completed a financial assessment and they acknowledged that I am in financial hardship, put me onto their control account and thats it.

I feel like I am going round and round in circles with them, I'm on JSA, I'm £500 behind with sons nursery fees and they have said they will withdraw his place if I don't pay £400 sharpish no nursery=no childcare=no working.

Are there ANY success stories of Lloyds Hardship claims?!

Widelats

bossdog wrote: »

I am getting really mad with LLoyds, been rallying letters back and forth for months (6 letters altogether), each letter gets a standard reply "we're looking into your complaint" followed by the "test case, on hold, no point writing to us again" letter. I tried calling Andover "Andover does not accept incoming calls". Finally sent them a letter threatening FO got standard response "we are looking into your complaint".

After the 3rd letter I completed a financial assessment and they acknowledged that I am in financial hardship, put me onto their control account and thats it.

I feel like I am going round and round in circles with them, I'm on JSA, I'm £500 behind with sons nursery fees and they have said they will withdraw his place if I don't pay £400 sharpish no nursery=no childcare=no working.

Are there ANY success stories of Lloyds Hardship claims?!

There is no phone numbers - do not phone the 0845 number they send you as it goes on... and on.... and on .... and all the time you are asked to leave a contact number and they say they will ring you back, but in reality what happens is you get a call that when you answer is cut off in less than a second - this is true

Read my thread i am in a similar position to you concerning Lloyds:

http://forums.moneysavingexpert.com/showthread.html?t=1646455

loobyloop

Hi i was just reading your post and beleive me i know how hard it is to contact tsb and talk to someone about the problems you are having with the bank.I have been trying to get charges back since 2007 with no luck even though i am in hardship they just wont give them back however i have got an email address which i use when i have had problems with there customer service putting me on hold after i complained that i couldnt understand her as her indian accent was very hard to understand and them charging me when i wasnt overdrawn and after sending this email and giving my phone number they rang me within two hours and are dealing with that complaint its worth a try its jeremy.blake@lloydstsb.com.i got this because i emailed the ceo at lloyds and got a reply from this fella so i kept his address in case i needed to contact them again let me know if they reply good luck.

Widelats

loobyloop wrote: »

Hi i was just reading your post and beleive me i know how hard it is to contact tsb and talk to someone about the problems you are having with the bank.I have been trying to get charges back since 2007 with no luck even though i am in hardship they just wont give them back however i have got an email address which i use when i have had problems with there customer service putting me on hold after i complained that i couldnt understand her as her indian accent was very hard to understand and them charging me when i wasnt overdrawn and after sending this email and giving my phone number they rang me within two hours and are dealing with that complaint its worth a try its [EMAIL="jeremy.blake@lloydstsb.com"]jeremy.blake@lloydstsb.com[/EMAIL].i got this because i emailed the ceo at lloyds and got a reply from this fella so i kept his address in case i needed to contact them again let me know if they reply good luck.

thanks for that eamil address, seems like Lloyds keep it secret.

loobyloop

you really should give it a try i havent had my charges back as such but got 340.00knocked of my overdraft which is all charges . they do ring you back as long as you give them a number good luck let me know how you get on.