Contract Cooling Off period

DaisyDaisy

Hi- Help- I have just signed up to a 18 month contract with Phones 4 u. it seems like a good enough offer- 12 months half price, freebies etc, but i'm not sure if i want it- i might be better off on pay as you go.

What is the cooling off period- is there one? I can't see on the contract, but is there some legal requirement. Please help- this is one hell of a spur of the minute purchase!

D

the_tired_one

Usually 7 or 14 days (depends on the service provider) - you should be able to contact Phones 4 U (online) and get a returns code. Or take it back to the store , and if everything is unused - you should be allowed to cancel and get any money back. 1st Direct debit may go through but will be refunded the month after.

Anon

Online and offline contracts are different in terms of cooling off - online are covered by distance selling regs, offline (ie from the shop) are not.

I don't know the 4u cancellation policy but seem to recall in everything I have seen from other retailers that TMobile have a different policy to everyone else.

I know it may be stating the obvious, but you should not be signing contracts for 18 months (or 12 months for that matter) as a spur of the moment decision - check the small print, check the detail before signing up and be sure that the contract/tariff suits your needs. That said, it is possible to sign in haste when you see what appears to be a good offer then spot something else even better soon after - if you have changed your mind and it is possible to cancel, get it done quickly to make sure that you cancel within the stated period.

Anon

DaisyDaisy

has anyone managed to cancel a tmobile contract from Phones 4 U?

DaisyDaisy

arg- its vodaphone. anyone know about vodaphone cx policy in Phones 4 U or other shops. all i can find online are online mobile contracts. i also tried ofcom. does anyone even know where to look?

Woby_Tide

what does the paperwork you signed say? and the staff at the shop?

DaisyDaisy

Paperwork doesnt mention any cooling off period-

I know the staff will make it difficult to cancel- their job is to sell. I want to know if i have any rights to cancel before i go in.

jumper_2

Omg poor advice Anon.

Are you telling this poor person once they sign the contract in a shop there is no mandatory cooling off period? In which case you would be wrong.

DaisyDaisy

thank god- any way i can find out my rights on this? I am worried they are going to make life dfficult for me if i just go in. i want to know what i am talking baout...

Woby_Tide

jumper wrote:

Omg poor advice Anon.

Are you telling this poor person once they sign the contract in a shop there is no mandatory cooling off period? In which case you would be wrong.

In which case maybe you could provide the relevant info about how long a cooling off period the OP may have so she can deal with it accordingly

jumper_2

I honestly don't remember or I would have , there's always a cooling off period these days when you sign something. The rules vary if its timeshare, doorstop, mobile phone etc. i would check the trading standards/CAB (citizens advice bureau) it will be on there

PS You'll need to find out or they will rely on our collective ignorance.