Natwest - eSaver

bagsacash

I have an online account with natwest, so thought I'd open an eSaver online. Any other bank I've used, no problem, fill out the form click the "Submit" button all saorted account open and ready to use.

Not natwest, it looks like I got to wait several days now while they send a request by horse to natwests head office to open the online account.

What is it with this bank, do they not uderstand what internet banking is. Silly s*ds.:rotfl:

Kavanne

Did you change any of your personal details? Anything at all? I believe some people on the e-isa thread have found that triggers a form to be sent out.

Bogof_Babe

I did the same as the OP, thinking it would take a couple of clicks and a transfer from my current account. About a week later I received a thick envelope of documentation, at which point I thought "oh forget it".

bagsacash

Their sign up process is daft.

Its an exercise in frustration opening any account with them.

Kavanne

bagsacash wrote: »

Their sign up process is daft.

It's not exactly a loss though, is it? I was under the impression you could get much higher rates elsewhere. For what's it worth I signed up with ING and they opened my account, all I had to do was send them a cheque.

rb10

Bogof_Babe wrote: »

About a week later I received a thick envelope of documentation, at which point I thought "oh forget it".

I opened two accounts last summer, and got four identical copies of their Terms and Conditions

bagsacash

So will I have a form to sign from natwest in the next few days to get my eSaver open.

Please tell me I wont - but be truthful

Kavanne

Go elsewhere!!!

For example ING ay me 2.5%, new customers looks like it's 2.75%.

So you have decided NW is more hassle than it's worth. You can complain all you want but that appears to be their process, they won't open your account unless you do it. If you don't send back the paperwork they send you then they won't open the account.

bagsacash

Go else where, yes, but I do find it very sad that a bank the size of natwest cant get this process right. Its not as if the internet is a new technology.

rb10

bagsacash wrote: »

Go else where, yes, but I do find it very sad that a bank the size of natwest cant get this process right. Its not as if the internet is a new technology.

Look in the ISA forum, you'll find that lots of people are, like you, frustrated by Natwest's difficulties in operating savings accounts. There are several threads on the subject.

bagsacash

Oh I know all about opening an ISa with nw - I had hell doing that. But I thought now they have my signature on file, they know all my details, they know I have a current accound and an ISA account I realy thought it would be a simple process of clicking "Next" a few times, wola, account open and ready to use. :mad: