Alliance & leicester overdraft usage fees

headcoat

I have been told by A & L its the ending balance of the day that counts, so you could go overdrawn in the day and pay money to cover it in that day as well.

sujman

headcoat wrote: »

I have been told by A & L its the ending balance of the day that counts, so you could go overdrawn in the day and pay money to cover it in that day as well.

Cheers, looks like computers can be wrong. Or the programming, or whatever.

As long we don't behave like lemmings and just coz the computer says so, we must believe it!

masonic

headcoat wrote: »

I have been told by A & L its the ending balance of the day that counts, so you could go overdrawn in the day and pay money to cover it in that day as well.

That will obviously only work within your agreed overdraft limit, though.

a.thomas

I have finally managed to speak to A&L - although I hate these expensive phone calls. Like someone else I have previously not queried a 50p charge because of the phone charges.

I was reminded that when you debit cheques A&L have to show them in the bank on the date you debited them, but the money will not be available until the 5th working day after they were debited. I know this and thought I was paying attention but obviously not sufficiently to have been thrown out 4 times in the last month - once was a bank holiday which I had forgotten about.

A&L on-line statements show a running balance - which I try not to use as it includes my overdraft and cheques debited but not cleared. They have a 'balance' figure which, for example, today shows £200 higher than the 'running balance' so there is obviously some money coming into the account, although I am always wary of this figure too. I run my own spreadsheet where I show debits 5 days later than when I paid them in but obviously I have hiccupped somewhere along the line.

Surely it is not beyond the realms of technical wizadry to show a cleared balance!

Interestingly when I pointed out that when I had queried the issue with a branch member of staff, the lady I was speaking to on the phone was a bit short and said that she obviously didn't know what she was talking about and was perhaps new. I said she had been there as long as I had been with the bank and she said she should therefore have known better. This is what gets me annoyed when you get customer service people telling you different things!

I have also recently noticed a change in the way debits and credits are showing on my statement. On 8th May debits were shown before credits, but then on 15th May, credits were shown before debits.

Anne