Halifax - Charged for going over overdraft limit - Can't see where on statement

ally58

i am new so please excuse me if im in the wrong place,i have an overdraft at lloyds tsb but have been in difficulty lately following partners death and couldnt keep up the agreed repayments and then got more failed debit fees on top im worried to death about it all im afraid they will take all my salary at end of month- i still have a bank of scotland account if i ask for my salary to go into that instead and then pay lloyds my agreed payment do you think it will be ok lloyds have asked me to return my debit card and to cancel my direct debits to prevent further failed dd fees what do i do please someone help me

Andy_Ches

I would firstly suggest that you cancel all Direct Debits and Standing Orders on the Lloyds account immediately to prevent further charges.

Switch your salary to the BoS account, if that accounts in order and then contact Citizens Advice for assistance.

mrpoundless

So I have a current account with the Halifax, Have done for years.
I was away for a while whilst this came into effect as I am a freelancer and travel away a lot, saying this whilst away I dont have time to check my statements online, pretty much dont have time to do anything.

I was into my £200 overdraft by £125, I have the evidence too as I printed off my statement without having to pay the 5 pound for them to do it.

I normally pay my Overdraft fees within 1 month of going into them, even when I am away, when I get back and if im into my overdraft, I pay it to get out of it, Ive never gone over my overdraft before.

Within that 2 months of me being away and the new £5 a day charge. My account went from being £125 into a £200 overdraft to now owing £750.

What do I do? I have rang them and told them its ridiculous but what is one voice against hundreds of employees at the halifax. I just gave up and told them I will pay £100 a month, they asked me if I could pay more but I said no. Its absolutely terrible. They are worse then a loan company. Its just money money money with them, of course they are a bank, but compared to a loan company, id take my chances with a loan.

I just want to go to the nearest Halifax and tear the place apart in outrage.

Please help someone, any advice will be worth more then that of what I owe the Halifax.

Also I have just read the daily mail article saying "70,000 angry Halifax customers rebel over £1-a-day overdraft fee". It says below the picture on there "Halifax: Customers who ask permission to go into the red are charged £1 a day" but I give permission, no one can, they just do it. People receive the letter and then suddenly there overdraft goes from within £100 to £400 owing.

Mark_In_Hampshire

mrpoundless wrote: »

So I have a current account with the Halifax, Have done for years.
I was away for a while whilst this came into effect as I am a freelancer and travel away a lot, saying this whilst away I dont have time to check my statements online, pretty much dont have time to do anything.

I was into my £200 overdraft by £125, I have the evidence too as I printed off my statement without having to pay the 5 pound for them to do it.

I normally pay my Overdraft fees within 1 month of going into them, even when I am away, when I get back and if im into my overdraft, I pay it to get out of it, Ive never gone over my overdraft before.

Within that 2 months of me being away and the new £5 a day charge. My account went from being £125 into a £200 overdraft to now owing £750.

What do I do? I have rang them and told them its ridiculous but what is one voice against hundreds of employees at the halifax. I just gave up and told them I will pay £100 a month, they asked me if I could pay more but I said no. Its absolutely terrible. They are worse then a loan company. Its just money money money with them, of course they are a bank, but compared to a loan company, id take my chances with a loan.

I just want to go to the nearest Halifax and tear the place apart in outrage.

Please help someone, any advice will be worth more then that of what I owe the Halifax.

Also I have just read the daily mail article saying "70,000 angry Halifax customers rebel over £1-a-day overdraft fee". It says below the picture on there "Halifax: Customers who ask permission to go into the red are charged £1 a day" but I give permission, no one can, they just do it. People receive the letter and then suddenly there overdraft goes from within £100 to £400 owing.

The new charging structure seems advantageous if you dip overdrawn one day and are back in credit the next, and expensive if you remain overdrawn for any period of time.

I personally do not allow any automated debits of my accounts (I have direct debits disabled on my current account) and haven't paid any banking fees in as many years as I can recall. I might pay a little more for not paying by DD but believe I'm still "in credit" e.g. it's costing me less disallowing automated debits and I control my money, not a dozen different payees with me as a powerless bystander. I also check my bank account weekly, sometimes daily.

The charging structure is clearly explained and you did agree to this (if the terms changed while you had the account then you agreed to the change by maintaining your account with them) so you do owe the money, sadly.

You might get someone symathetic at the bank agree to refund some of it. Or not.

It might be time to open another bank account somewhere else so you retain a useable account. If you do not have or create an overdraft then you won't incur charges.

garbhein

I wonder if anyone can help, RBOS threatening to charge my daughter £15 per day if she goes over her overdraft. If this happens accidently and I know it shouldn't can they levy this charge.

Deep_In_Debt

pimento wrote: »

I left Smile over this. I get paid on the 15th so had my mortgage also come out on the 15th. Smile would take the mortgage out before crediting my salary and then charge me £10 every time. Yes, it was in the small print, but it took me a few months to twig what they were doing.

I joined First Direct and they actually advised me to call the C&G and ask them to take my mortgage payment out on the 16th. I didn't realise you could change your payment date. Why didn't ethical old Smile do that?

I actually thought most banks took the dd's before crediting money...certainly all the banks I've been with have and I'm not with Smile and never have been.

rb10

mrpoundless wrote: »

I was into my £200 overdraft by £125, I have the evidence too as I printed off my statement without having to pay the 5 pound for them to do it.

I normally pay my Overdraft fees within 1 month of going into them, even when I am away, when I get back and if im into my overdraft, I pay it to get out of it, Ive never gone over my overdraft before.

Within that 2 months of me being away and the new £5 a day charge. My account went from being £125 into a £200 overdraft to now owing £750.

I don't entirely understand your post.

Are you saying that you were overdrawn by £125, but then in December 2009, when they started to charge £1 per day for arranged overdrafts, the size of the overdraft started increasing rapidly, taking you over your limit?

If this is the case, then I doubt that there is anything that they can do. You were sent a letter in September/October last year clearly outlining the changes and how they would affect you.

Try to get it paid off asap.

If another bank will give you an overdraft that will charge you less than the Halifax one, then it might be worth trying for an account there.

Otherwise, if you can't get an overdraft, maybe put your spending onto an interest free credit card, so that you can put all your money towards reducing the overdraft.

Whatever you do, it's probably time to cut back on your spending, and posting on the Debt-Free Wannabee board can probably help with that.

mrpoundless wrote: »

Also I have just read the daily mail article saying "70,000 angry Halifax customers rebel over £1-a-day overdraft fee".

In typical Daily Mail fashion, they give a completely one-sided view here. Ok, 70,000 people have closed their Halifax accounts, but that's a tiny figure compared to the number that have been opened following the introduction of the Reward account.

mrpoundless wrote: »

It says below the picture on there "Halifax: Customers who ask permission to go into the red are charged £1 a day" but I give permission, no one can, they just do it. People receive the letter and then suddenly there overdraft goes from within £100 to £400 owing.

Again, it's the Daily Mail making a big deal out of nothing [can you tell I'm not a Daily Mail fan?].

When you opened the account, in signing to agree to the T&Cs, you agreed that they can change the T&Cs and charges on the account by giving you sufficient notice. The letter sent out in September/October 2009 did exactly that.

mrpoundless

le_boswell wrote: »

I received a letter from the Halifax notifying me of charges for exceeding my overdraft limit, when I looked at my statement online, I could see four transactions for that day, one Direct Debit two payments and one transfer into the account.

There was nowhere on the statement however that states that I exceeded my limit.

I spoke to the Halifax about this who told me that the charges were for a Direct Debit which was paid in the early hours of the morning, which consequently sent me over my overdraft limit, after that a transfer was made which took me back within the boundaries of my limit. I was also told that my statement would reflect this.

My statement for that month has now arrived and it basically says the same as my online banking. ie. I did not exceed my overdraft limit.

It seems to me that the staff at the Halifax seem to be loking at one system and then the information displayed to the customer seems to be coming from another. I have written a letter, spoken to customer services and even closed my savings account and credit card in protest but they will still not refund the charges.

I am extremely reluctant to pay the fees when the only means offered to me by the Halifax of monitoring my account are telling me that what they are saying is false.

I was wondering if this has happened to anyone else, and also, where do I stand legally as, if they are indeed correct, they are giving me a false representation of my finances.

Thanks in advance.

I am wondering if le boswell ever got this sorted and what the outcome was.

Ive come back to this thread as Ive just received a statement today from the Halifax.

I went over my overdraft by £50 originally, it went up to £100 when I called them to arrange payment. They dont stop charging you even if you arrange a payment. My debt with them now is over £600 just from the first initial £50 I wouldnt mind if I had borrowed under £600 but I havent. They are worse then a loan company, Id rather be in debt with the local mob, at least then id only be borrwing under £100.

I need help and this needs to be stopped. please, please help, please! What do I do?:mad:

mrpoundless

rb10 wrote: »

I don't entirely understand your post.

Are you saying that you were overdrawn by £125, but then in December 2009, when they started to charge £1 per day for arranged overdrafts, the size of the overdraft started increasing rapidly, taking you over your limit?

If this is the case, then I doubt that there is anything that they can do. You were sent a letter in September/October last year clearly outlining the changes and how they would affect you.

Try to get it paid off asap.

If another bank will give you an overdraft that will charge you less than the Halifax one, then it might be worth trying for an account there.

Otherwise, if you can't get an overdraft, maybe put your spending onto an interest free credit card, so that you can put all your money towards reducing the overdraft.

Whatever you do, it's probably time to cut back on your spending, and posting on the debt free can probably help with that.



In typical Daily Mail fashion, they give a completely one-sided view here. Ok, 70,000 people have closed their Halifax accounts, but that's a tiny figure compared to the number that have been opened following the introduction of the Reward account.



Again, it's the Daily Mail making a big deal out of nothing [can you tell I'm not a Daily Mail fan?].

When you opened the account, in signing to agree to the T&Cs, you agreed that they can change the T&Cs and charges on the account by giving you sufficient notice. The letter sent out in September/October 2009 did exactly that.

I agree with some of those statements but in general and forgive me for asking but do you work for the Halifax?!

Azrael_1701

rb10 wrote: »

When you opened the account, in signing to agree to the T&Cs, you agreed that they can change the T&Cs and charges on the account by giving you sufficient notice. The letter sent out in September/October 2009 did exactly that.

It was more than one letter too. There was a letter sent out, and leaflets with everyone's statements, and its printed on all the statements too...