Tocco Ultra Problem and Vodafone Customer Service.

dave1983_2

Hi all,

I got a Samsung Tocco Ultra on 17 April from Vodafone and all was well until the charger cover fell off. Clearly it should remain attached to the phone but whenever I charge the battery the charger cover becomes a totally seperate item.

I took it onto my local Vodafone store today as on their receipt it says: 'If your handset is faulty within 28 days of purchase we will be happy to exchange it for you in store for the same make and model. If you have a problem with your handset after 28 days of purchase, please return it to any Vodafoen store and we will advise you of our repair service. Your legal rights are not affected.' (This is a direct quote)

They refused to exchange it for a new one saying it wasn't faulty however they would send it off for repair. First question: how can they deny that it's faulty yet say they have to send it for repair? Second question: it is within 28 days of purchase so why haven't they given me a replacement - as their receipt states that they will.

Is there any way that I can force them to replace as I'm now going to have to be without my phone for 7-10 days whilst it's away.

Many thanks,

David

sporedude

Try the vodafone customer service line, Might replace it for you

dave1983_2

Hi, thanks for quick reply. The customer services line said that, as it was purchased in store, it was not their problem and I'd have to take it into my local store.

sporedude

Hmmmmmm theres always the vodafone eforum, or someone on heres bound to have posted head office details, lots of vodafone complaints on here.

mobilejunkie

The first thing I would do is put it in writing recorded delivery. Then they can't pretend you didn't inform them within the 28 days and demand a replacement under the t&c they agreed with you. If that doesn't do the trick I'd attempt to get a written statement from another dealer or "expert" confirming the phone is faulty. You would then be able to sue for the cost of a new replacement should they be foolish enough (and they certainly ARE foolish as well as quite happy to say "f**k you" to their customers nowadays) to refuse a replacement.