Gutted, advice please

mini_baz

Hi there,

I booked a two week stay in a hotel in Spain with Xscape with us, and now they have folded. It was a two week, half board booking for 2 totalling £595. I have spoken to HSBC, who's debit card I used to pay and I am not covered by that. I have also spoken to direct travel insurance who supply my annual cover, but they also say they do not cover for this. I am at a loss as to what I should next do, and my partner is distraught as money is already tight. PLEASE HELP

fifeken

It might not be much good to you as you seem to have checked the most appropriate places, but there's a lot of information on this thread.

http://forums.moneysavingexpert.com/showthread.html?t=1659793

luci

If the debit card is with Visa then tell HSBC that you want to do "Visa Chargeback" which they may say they have never heard of, but it is similar to getting your money back from a credit card.