travel agent mistake - can they up price?

gaviebaby

found a great deal yesterday on holidaycitysuperstore and booked it. Received accomodation email confirmation, but the above have telephoned to say it was a 'mistake' on their system! Have been told either we pay an extra £392 or cancel?
My question is, can they do this?

( obviously I dont want to say what the 'deal' is, but anyone who wants to know.... details can be provided! )

Cheers,

Gav

richardw

Will you get a full refund if you cancel?

gaviebaby

they have suggested as such..... however the location, dates (and price) suit us perfectly... I'm thinking our dream hol is rapidly going down the drain... However, we do have accomodation confirmation, is that all we need???

cheers,

Gav

hugglette

i would have thought that they couldnot do this, if they quoted and it changed then fair enough but as they have taken your money and confirmed i would have thought it was their tough luck. when i worked in travel if we made a mistake we had to bear the costs.

gaviebaby

mmmmm, maybe there's a wee chink of hope then! Its still advertised on at least 2 websites.... £20 for 14nights accomodation... might have to let all know so that we can all party at travel agents expense!!!!

Cheers,

Gav

dmg24

gaviebaby wrote: »

mmmmm, maybe there's a wee chink of hope then! Its still advertised on at least 2 websites.... £20 for 14nights accomodation... might have to let all know so that we can all party at travel agents expense!!!!

Cheers,

Gav

Such a low price is likely to be deemed an obvious error, and therefore legally unenforceable. Furthermore, the t&c's may contain an errors and omissions excluded clause, which will again allow them to cancel without further redress available to you.

Have you checked the t&c's?

gaviebaby

t&c's state nothing.... the accomodation was booked with charter flights, so a total amount was fully paid.

hugglette

take screen prints and argue your case, if they know it is wrong why is it still on there? altho what dmg says is right, eg you could not argue to get a flight to america for 1p. also you could call you local trading standarsd and ask them

gaviebaby

thanks hugglette... screenshot duly taken, whatsmore there is another travel company offering same location for same price....!

The plot thickens!

Cheers,

Gav.

haz31

Did you get a booking ref for your original deal? If so i would think they would have to honour it.

Good luck

gaviebaby

got a booking reference and a hotel reference too! <---the one they send to the hotel owners

Gav.