first choice have changed my flights

Lipsticklady

:mad: first choice have changed my flights! i go on monday evening and they left a message at my home!!!! now, i cant get hold of them to get the new details!!!! i am raging!
any advice on what to say to them when i get them!

UPDATE: spoke to OH who contacted them....apparently, they have changed homebound time meaning we arrive home a DAY later! AGHHHH! I have had to change dates at work! should i push for an upgrade as matter of compo???

i am furious..OH boss is as well :mad:

bargain-lil

Just to say - they have done the same to me for my holiday in June - there customer service is next to useless imo! I spent 45 mins on the phone to them yesterday trying to change the flight to one earlier in the day or from another airport & after holding for an age & then her "checking" for me (they won't ring you back & it is an 0870 number grrrr!) she said I was best checking their web site for alternatives & then ringing them back to check for me! I am not impressed - they have changed our lunchtime flight to a night flight & I am travelling with a baby & a 4 year old & in addition their amended invocie said they were no longer including trasnfers to the hotel we would have to make our own way there. I told them there is no way we are landing in a foreign country with a tired & hungry young family at almost midnight to then find our own transport. I have sent an email to their CS dept and am hoping to hear something today otherwise I will escalate it to their management. I guess I have a bit more time than you though so I hope you get something sorted!

Bargain-Lil
x

Lipsticklady

i agree........they are horrendous! i leave on monday and i dont think that they should change it at the last minute! i am furious!

saveapenny

They cant change it (major change) without giving you compensation or the option to cancel with full refund.



IF WE CHANGE OR CANCEL YOUR HOLIDAY




We may have to make changes to your holiday, or cancel it, after we accept your booking. Most changes are minor and we will always tell you as soon as possible before your departure. Occasionally we may need to make a Major Change (see the Definitions section). If we do, you must tell us as soon as possible if you wish to accept the change or cancel the holiday with a full refund. If we cancel your holiday before it starts, and it is not your fault, or if you cancel because you decline a Major Change, you have the following options:
1 Accept our offer of a replacement holiday of lower quality (if available), and we will refund the difference in cost;
2 Accept our offer of a replacement holiday of equivalent or higher quality (if available);
3 Ask for a refund of the money you have paid.

If you accept a Major Change, or if we cancel your holiday and you choose options 1 or 2, we will, as a minimum, compensate you according to Scale A below, in addition to any refund. If you choose option 3, we will, as a minimum, compensate you according to Scale B. We will not pay compensation when the change or cancellation is due to Force Majeure or because the number of persons who have booked is less than that required for the package.

Notice of cancellation Compensation per full-fare paying passenger

0 - 7 days £50

If you have paid reduced rates for children, we will pay credit or compensation on a pro rata basis of the adult rate. Children travelling on Free Child Places, and infants, are not entitled to compensation.
In the event that you are unable to board your flight due to a problem within our control (you are “denied boarding”) we will provide welfare as appropriate for the period of any delay, see the Flight Details section for further information. If any similar alternative flight offered is not acceptable, you have a right to reimbursement of the cost of any flight (you should note that this is not a right to reimbursement of the full holiday cost unless the above paragraph in relation to cancellation applies). You will also be entitled to compensation, according to the length of your flight on scales laid down by the European Commission, details of which are available on request.


***Off the F/C web site***

saveapenny

I would push for money back ....have a look at what it costs to book the holiday now and see if its worth you accepting full refund then rebooking

Lipsticklady

they have changed the flights to leave three hours (meaning i miss work for another day) later is this considered major?

Plus, i cant find any deals for tuesday!!!

saveapenny

Its only considered major change if its a day flight to a night flight or night to day.
I would still get in touch with them and tell tehm you know have to miss a day from work on your return

richardw

A late check out room might be good.

dud52221

I have already posted my gripe regarding our holiday booking to Turkey.
Don't give up i agree CS are CR*P....but persevere like me and after been kept holiding for 1 hour and many many other calls....i got the contact number for the directors office for customer service!!!!

0161 745 2182....happy phoning.

TRAVELMAN_2

Hi-I know how annoying this is, BUT it is within the terms & conditions of the booking, usually a major change is a flight change of 12 hours or more. Unfortunately this does happen. You won't get any more from them than is stated in their booking conditions.

Charter flights are well known for this-all to do with load factor, etc...I do a lot of packages using say Ryaanair, Ba, Easyjet, & as they are SCHEDULED flights they are not subject to change like charters.

There's no point getting hit & bothered about it-what they've done is within their conditions & they'll offer you what is also in their conditions, it does not matter who you phone-it's just a waste of emotion. Sorry (!) But Tour Op's do cover their ar**s!

Lipsticklady-this is deffo a MINOR change...don't waste your time trying for a refund/money back....it really is a lost cause. Concentrate on looking forward to your holiday.S**t happens unfortunately-but I do sympathise!

richardw

Definitely a good reason for avoiding charter airlines, because 12 hours is unreasonable and IMHO an onerous and unfair condition.

Also be careful with GB Airways (in BA colours) from Gatwick and Manchester, they can change their schedules.