Mobileshop cashback dilemma

alex69

Hi

I've got an orange contract bought with a 12 months line rental cashback with mobileshop. Voucher 1 went in with no problem. Voucher 2 (second and last) is supposed to be sent in "after having been connected for 12 months and before voucher expiry". My contract started in April so I guess I should be sending in the April bill, whereas now I've just received the March one.

The trouble is that I intend to move line and already comunicated Orange of my intention of doing so. Consequently in the next bill (April) I would not be paying any (advance) line rental although any additional charge will be present.

Should I be worried about sending in a bill with no advance line rental charges to mobile shop? Obviously I did stay on the contract for 12 months as agreed but I worry whether this would complicate things. Should I send the current one instead (showing 11 months of connection and advance payment of line rental)?

Thanks.

Darren21

If it was me I'd send in the march bill the day after 12 months of your contract has passed (otherwise they'll return it to you saying too early). If their not happy with that then send in the april bill too.

jimclark1967

From past experience, so long as the prepaid line rental on the bill takes you up to 12 months in total then just send the March Bill. It is, after all, your 12th monthly bill.

JC

alex69

Thanks - I'll try. I'll make a copy of the bill and of the voucher just in case - although who knows whether they'd take copies (in case something goes wrong first time round).

overworked_underpaid

Make sure that you send the cashback voucher and bill by recorded or special delivery.

Umer

Everytime I close an Orange account, they always still send me a 12th bill. Even if its for £0.00.

My advice is follow the Mobileshop T&Cs. If it says send the bill which is after 12 months of connection, send that bill! ALWAYS call to confirm, as if anything goes wrong you can blame them - so they will be more flexible in giving you your cashback.

alex69

Well, the fact is that since the line rental is paid in advance the bill on month 11 is actually the 12th bill. But I have not been connected for 12 months. So it could be:

* Send 12th bill on month 11,
* Send 12th bill on month 12,
* Send 13th bill on month 13.

T&C (not handy) seemed to suggest to send latest bill after 12 months, that'd be bill no 13...

Anon

Should be your March bill as that includes advance line rental for month 12 (if you had to go into month 13 and pay 13 months line rental, it wouldn't be 12 month free on a 12 month contract).

However, we can all speculate - but to be definite and put your mind at rest - why not just ask them? During office hours you can use their live support online - and keep a copy of the answer just in case.

Incidentally, their FAQ states:

How do I know which is the correct bill to send with my claim?
O2 or BT Mobile - Look at the top right hand corner, where it shows the bill number the last digit is showing which bill it is. Example Bill 1597423589-0005 this is your fifth month bill
Orange, Three Vodafone or T Mobile - You will need to calculate from billing date to the current month, this will give you correct bill to send.
If you are still having trouble calculating which is the correct bill please feel free to email into [email="customer.service@mobileshop.co.uk"][email="customer.service@mobileshop.co.uk"]custom[/email][/email]er.service@mobileshop.co.uk, we will be happy to help

http://www.mobileshop.com/customerservice/cash-back/faqs.php

Anon