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Sony Ericsson's bought from Play.com warranty issues!

paullwill8
paullwill8 Posts: 488 Forumite
I am posting this to make people aware that if you purchase a Sony Ericsson mobile phone from Play, the manufacturers warranty is useless.
I bought a W580i from Play, it developed a fault after 10 mths. I rang Play who said to get in touch with SE. After doing so SE stated that they will not cover ANY WARRANTY ON ANY SE PHONE purchased from Play as they are not an authorised dealer. So, Play will only let you return a faulty phone within the first month, afetr that, tough basically, so much for SE's 2 year warranty. I am still trying to get this fixed, my next move is Trading standards.
By the way this is the case if you buy any Sony phone from a non authorised dealer, Amazon included.
Thought I would post this just so you know.
What goes around - comes around
give lots and you will always recieve lots

Comments

  • katthehat
    katthehat Posts: 1,046 Forumite
    Thanks for the info, am sure this will interest quite a few peeps, i'd be well mad finding this out after purchasing, good luck with trading standars.
    Kat :money:
  • PotatoPotato
    PotatoPotato Posts: 672 Forumite
    paullwill8 wrote: »
    I am posting this to make people aware that if you purchase a Sony Ericsson mobile phone from Play, the manufacturers warranty is useless.
    I bought a W580i from Play, it developed a fault after 10 mths. I rang Play who said to get in touch with SE. After doing so SE stated that they will not cover ANY WARRANTY ON ANY SE PHONE purchased from Play as they are not an authorised dealer. So, Play will only let you return a faulty phone within the first month, afetr that, tough basically, so much for SE's 2 year warranty. I am still trying to get this fixed, my next move is Trading standards.
    By the way this is the case if you buy any Sony phone from a non authorised dealer, Amazon included.
    Thought I would post this just so you know.

    Why dont you take it to carphone warehouse?
    They fix SE phones under warranty. (or they used to?)
  • paullwill8
    paullwill8 Posts: 488 Forumite
    Why dont you take it to carphone warehouse?
    They fix SE phones under warranty. (or they used to?)

    Someone told me this on hukd but I'm standing my ground just now, thanks for advice.
    What goes around - comes around
    give lots and you will always recieve lots
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