Npower No bill!!!

bladerunner34

Hi Can anyone advise
I have not had a Gas/Electricity Bill from Npower sonce July 08, i have rang twice and requested the bill, but still nothing, i was advised that if no bill comes within 2 years you do not have to pay ? any i deas ??

Cardew

If you do want a bill, then write to them.

I think you have misunderstood about not paying an out of date bill.

Under the billing code they can only backdate bills 12 months(used to be 24 months)

However that is if they haven't raised a bill and it is their fault. A bill sent, but 'lost in the post' absolves them from blame - or there would be a lot more bills lost!!!

So if, say they didn't raise a bill until December 2009, they could only bill you back to December 2008.

PNPSUKNET

What have they said when you called? The back billing does as the above says only apply if you have not actually been billed.

bladerunner34

PNPSUKNET wrote: »

What have they said when you called? The back billing does as the above says only apply if you have not actually been billed.

I have contacted them twice and asked for a bill to be sent, they said it was inj dispute, i asked why and they said because it was for a high usage, i explained that this was because it was for 2 quarters as theey never bill me, they said they would get the bill out to me,they still have not sent it, but they have managed to send me a letter to tell me i am due for a refund of a couple of ££ that they have overcharged me, very strange !!!!!!

davethorp

Npower bill me when I'm not even their customer. Perhaps I'm getting your bill

Megalomaniac

bladerunner34 wrote: »

I have not had a Gas/Electricity Bill from Npower sonce July 08, i have rang twice and requested the bill, but still nothing

Snap! They're making massive profits... but how when they don't bill?!