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o2 question

suzanne
suzanne Posts: 330 Forumite
Part of the Furniture Combo Breaker
Hi all,
Have just topped up with £15 to get free texts etc.
Now got new phone, transferred sim, free texts have disappeared.
Is this nornal, even though I have bought a o2 pay as you go mobile?
Thanks a lot
Suzanne

Comments

  • *!*HIBS*!*
    *!*HIBS*!* Posts: 551 Forumite
    suzanne wrote:
    Hi all,
    Have just topped up with £15 to get free texts etc.
    Now got new phone, transferred sim, free texts have disappeared.
    Is this nornal, even though I have bought a o2 pay as you go mobile?
    By transferring your sim, do you mean you put the old o2 sim into your new PAYG? I think sometimes the free texts can appear on your account in about 24/48hrs.

    Either way you should ring CS to tell them about it. Sometimes it can be a system error and some members have posted about this similar situation on here before. :)
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