Out of Warranty rights?

colmil

I had a new carpet fitted nearly two years ago throughout my home at a cost of £1600, it has worn badly, my last carpet, same spec, by the same manufacturer lasted 14 years. I have taken the matter up with the shop I bought the carpet from and the manufacturers rep is calling next week to inspect.

I have read somewhere that a buyer is entitled to reasonable wear from a product, even out of a year, for instance, could anyone tell me if this is correct and is there any legal documentation that I can quote, please?

Money_Grabber13579

In the techie section? I'm not sure installing new software on the carpet would really work...

Jaffa.

You might be able to patch some of the holes by upgrading the carpets firmware.

Jakg

Have you tried Windows update?

Nevermind, you said Carpets...

i'll get my coat!

Money_Grabber13579

Jakg wrote: »

Have you tried Windows update?

Nevermind, you said Carpets...

i'll get my coat!

Carpets Update? Hmmm....

Jaffa.

Try running Dyson to see if it picks anything up

colmil

OK so where do I post it?

Jaffa.

http://forums.moneysavingexpert.com/forumdisplay.html?f=173

You might get more luck there

theartfullodger

Comeon guys be helpful!!!

If you look at citizens advice at...

http://www.adviceguide.org.uk/index/your_world/consumer_affairs/buying_goods_your_rights.htm#your_rights_when_things_go_wrong
It states

Getting your goods repaired or replaced

If there is something wrong with your goods and you aren't entitled to, or don't want to get a full refund, you can ask the trader to either repair or replace them for free instead. You might not be able to get a full refund if, perhaps, you had the goods for too long before realising there was a problem, or before the problem became obvious.
If you take the goods back within six months of buying them, the trader must accept that they were faulty at the time of sale and offer to repair or replace them. If the trader doesn't accept that the goods were faulty, they will have to prove this.
If you have had your goods for more than six months when they go wrong, you can still ask the trader to repair or replace them, but you may have to prove that they were faulty when you bought them if the trader doesn't agree. You can ask for a repair or replacement at any time up to six years after you bought the goods (five years in Scotland), as long as it is reasonable for them to have lasted this long. If the goods go wrong after six years (or five in Scotland), you no longer have the right to ask for a repair or replacement.

Some suppliers are better than others (eg John Lewis usually outstanding in my experience).

Problem usually comes down to proving the carpet failed because of some inherent defect.. or bad quality.

Your claim is against the SHOP not the manufacturer (your contract was with the shop). However if manufacturer offer to replace it say yes. If they all argue start talking about small-claims court ...
http://www.adviceguide.org.uk/index/your_world/consumer_affairs/buying_goods_your_rights.htm#your_rights_when_things_go_wrong
Cheers & Good Luck!

Lodger

colmil

Thanks very much Jaffa & Artful Dodger, thats a great help