Refusing a Play.com delivery

Sponge

Has anybody refused, at delivery, an item purchased from Play.com and then successfully received a full refund?

I ordered an item on Saturday and it was dispatched yesterday. However, I have just found it £6 cheaper elsewhere and I'm considering my options.

One option is to forget the £6 and move on, but that wouldn't be very money saving would it? :money:

I could accept the delivery, apply for an RMA, send it back at my expense and still probably save in the region of £3.50.

I could reject the delivery, assuming it'll go straight back to Play. Then ask for a refund. It's this option that potentially saves me the full amount, but I don't know how Play will react. Although they have told me (over the phone) that if I follow this option, then they won't be responsible if the item goes missing and I might not get my refund. (Implying I'll be held responsible.)

I expect the item to be delivered tomorrow, or the day after.

I know the amounts are relatively small, but look after the pennies...

Edit: I may as well reveal the details. It's a wireless print server that cost me £72.99 and is now £6 cheaper on Play's website. They have already told me their prices fluctuate and it's my hard luck. They won't offer me a refund, or a voucher code.

I know some of you will get on your soap boxes and tell me it's not Play's fault, what if the price had gone up, luck of the draw, it's only £6, etc, etc. But I feel it's still worth a little effort to reduce my costs. So I'd appreciate constructive assistance, not moralising.

sporedude

You could refuse delivery, But on the off chance that it isnt returned back to Play what would you do? You'd be left with nothing.

Sponge

I was thinking about that. Let's say it did go missing after I rejected it at my front door - at no time have the goods become my responsibilty. I haven't signed anything. They've effectively gone missing whilst in the care of the courier. So I can see no reason how Play could refuse to refund me. Assuming I then told them I did not want a replacement sending to me, but a refund instead.

Well that's my thinking, anyway.

Meepster

Erm...no

Unfortunately the DSR's say differently. If you reject the goods (which is effectively what you are doing) and you don't send the goods back safely, then you are responsible for them, NOT play. So you have 3 options:

1) Keep the goods, and lose £6
2) Send the goods back yourself, and lose £2.50
3) Refuse delivery and potentially lose £72.99

I know which I'd do...

Sponge

Surely that's assuming you have already received the goods, i.e. accepted them (signing for them), then reject them afterwards and ask for a return under DSR? Risk for the goods passes upon delivery. If delivery has not taken place...

Sol00

Is it really worth all the hassle for £6?

Takoda

Obviously is worth it to the OP or they wouldn't be asking.

Meepster

Sponge wrote: »

Surely that's assuming you have already received the goods, i.e. accepted them (signing for them), then reject them afterwards and ask for a return under DSR? Risk for the goods passes upon delivery. If delivery has not taken place...

Yes, but the point you are missing is that Play have no legal responsibility to accept the item back and give you a refund, as you are unable to prove (seeing that you haven't accepted delivery) that the item is either damaged or faulty. They don't have to refund items due to a change of mind.

That is however, unless you accept the goods and THEN return them under the DSR's.

So you either

1) Refuse the goods, and Play don't have to do a thing, apart from keep trying to deliver it.
2) Accept the goods and keep them, or send them back at a cost to you...

advent1122

I vote

Seems a lot of hassle for the sake of £6.

sporedude

According to the OP it woudnt be very money saving!

advent1122

sporedude wrote: »

According to the OP it woudnt be very money saving!

Neither would the possibility of losing £72.99 if they get "funny".