The Mystery Shopping thread - VIII

ruthiejane

rachelja wrote: »

I shopped a bank today for GRG....the bank asked me to test out their call centre and call back into the branch to tell them what the customer service was like :rotfl:

I hope you asked them what they would pay you!

squidgeum

I did my 1st assignment on Friday for GfK (a bank) and all went well, but even though I came home and did the report within the stated time and submitted it, they have de-allocated the job and left a message along the lines that I didn't do it at all. What should I do please?

I got the business card, and also paid a bill (as they specified), so will that be proof enough that I did complete the assignment and that it was an online error with the report?

owlet

squidgeum wrote: »

I did my 1st assignment on Friday for GfK (a bank) and all went well, but even though I came home and did the report within the stated time and submitted it, they have de-allocated the job and left a message along the lines that I didn't do it at all. What should I do please?

I got the business card, and also paid a bill (as they specified), so will that be proof enough that I did complete the assignment and that it was an online error with the report?

Can you phone them tomorrow? I haven't had experience of this but I have phoned them several times with queries and they are really helpful. Sorry, I can't be of much help!

ruthiejane

squidgeum wrote: »

I did my 1st assignment on Friday for GfK (a bank) and all went well, but even though I came home and did the report within the stated time and submitted it, they have de-allocated the job and left a message along the lines that I didn't do it at all. What should I do please?

I got the business card, and also paid a bill (as they specified), so will that be proof enough that I did complete the assignment and that it was an online error with the report?

I'd phone then asap and ask why they think you didn't do the assignment? Are you absolutely sure you went to the right branch? Did you get an error message of any kind when you submitted the report?

squidgeum

ruthiejane wrote: »

I'd phone then asap and ask why they think you didn't do the assignment? Are you absolutely sure you went to the right branch? Did you get an error message of any kind when you submitted the report?

I definitely went to the right branch and I got no error message either...but as it was my first one then perhaps I did something wrong.

I will phone tomorrow as you all advise, and thank you for your advice...everyone is so friendly and helpful on here .

Charliezoo

squidgeum wrote: »

I did my 1st assignment on Friday for GfK (a bank) and all went well, but even though I came home and did the report within the stated time and submitted it, they have de-allocated the job and left a message along the lines that I didn't do it at all. What should I do please?

I got the business card, and also paid a bill (as they specified), so will that be proof enough that I did complete the assignment and that it was an online error with the report?

They would have contacted you with a query on the assignment if there was a problem with the report you submitted, not just de-allocated it.

You need to give them a call asap, there's obviously been a mix-up somewhere along the line.

Keep us informed as to how you get on.

princess_leia_3

Just done a GFK call (non-recorded) and submitted the report, the whole thing has taken just13 minutes, so even the the fee has dropped a little from last time I still think it was well worth doing!
Got a bank call later too, but that will be done when the kids are in bed as it says it could take 30+mins!
Got no other jobs lined up though really wanted the MCE hair one, but yet again I was at work and missed it

duchy

AndyInYorks wrote: »

I submitted this description:

"The member of staff was called Jack. He was about 5'10, with short black hair and a neatly trimmed beard. He was not wearing glasses."

They emailed me back to ask - was the member of staff male or female.

:rotfl::rotfl::rotfl:
Something is definitely going on there this week. I had 2 non issue queries yesterday which never happens. I got the same person both times -it was hard hiding the fact I thought they'd gone nuts.

Timmne

Maybe they get the points that get taken off you and converted into pay?

Points make prizes!

TractorGirl327

princess_leia wrote: »

Just done a GFK call (non-recorded) and submitted the report, the whole thing has taken just13 minutes, so even the the fee has dropped a little from last time I still think it was well worth doing!
Got a bank call later too, but that will be done when the kids are in bed as it says it could take 30+mins!
Got no other jobs lined up though really wanted the MCE hair one, but yet again I was at work and missed it

THERE ARE SOME MORE MCE HAIR ONES ON NOW!!! I can see Bromley, Ilford, Tunbridge Wells but I'm guessing there are more nationwide