Please help!! AOL/Talk Talk bill issues

Amethyst197831

Up until July last year I was with AOL for my broadband and had no problems.

I then received a call from Talk Talk (who I already used for my home phone) and agreed to sign up for their Broadband.

The woman on the phone told me she would cancel the AOL and I didn't need to do anything (even when I asked her if I needed to get the MAC code etc) except to cancel the direct debit.

Then about a month ago I received a final reminder bill (I hadn't had a first reminder!) from AOL and then letters from debt collectors for money I owed AOL. I had not missed a payment on my subscription with them, this is for money they say I owe from last July to now.

I have made numerous phone calls, emails and letters.....no response.

Talk Talk told me they would send me a copy of my welcome pack to send to AOL as proof....nothing.

What do I do now? I have just got my credit file perfect again and do not want a black mark against it when it is clearly not my fault.

Anyone??

colin13

if u were on a contract with AOL ,, u need to pay up the remainder of the contract,,may b this is what the bill from AOL is
unfortunatley if u do not pay it there prob will b black mark against u

penrhyn

Talk Talk and AOL are both part of Carphone Warehouse, I'd write to Charles Dunstone about their interdepartmental screw up.