What can I do about a damaged CD case in the post?

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princessmoneysaver
princessmoneysaver Posts: 15,895 Forumite
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in Ebay, auctions, car boot sales, post & parcels
I sold a CD on ebay which I put on at 99p but it sold for over £16! I've just got this message from the buyer

"Hi. Have received cd today but somewhat disappointed. You listed this as Box & Cd's are both in great condition, however the cd's look fine but the case which is not its original is cracked front & back and one of the hinge flaps is missing (not in envelope so did not happen in post. Now seeing the item I would never have paid this amount for this item in its current condition."

Both the CD's (It was a double album) & the box were in perfect condition, exactly has stated in the auction, when I posted it 1st class on Saturday. I don't know what to suggest to the buyer, I'm more than happy to put a claim in with Royal Mail but not sure if it's worth it for a CD Case.

I'm not saying this is the case BUT the thought had crossed my mind that perhaps the buyer overpaid for this CD so this is his/her way of trying to get some of the money back. Do you think this is me being paranoid? :confused:


Any other suggestions what I can do now?
2023 wins - Rice Krispies, Avene Micellar Gel, Barbie Toy, £20 Apple Gift Card, KFC 6 piece bargain bucket, Chloe Nomade perfume, Barbie Toy (second one), Sanctuary Spa Sleep Balm, E45 Moisturising Lotion, Trolls Hamper, 12 Tonie Characters, Sure deodorant, Good Home Utensil holder, £5 Costa Gift Card, Neutrogena Micellar Jelly, Soap & Glory Mascara, Persil capsules,  
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  • wigginsmum
    wigginsmum Posts: 4,150 Forumite
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    Refund them £1 to buy a new CD case?
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  • Sugar_Coated_Owl
    Sugar_Coated_Owl Posts: 12,379 Forumite
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    I would ask the buyer to send the item back to you and if it is as damaged as they say it is then issue them with a refund.
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  • Hintza
    Hintza Posts: 19,420 Forumite
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    Agree with the above.
  • Stuart_P
    Stuart_P Posts: 814 Forumite
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    is the case not a generic one that can be easily replaced? is the artwork inside damaged?
  • princessmoneysaver
    princessmoneysaver Posts: 15,895 Forumite
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    Hintza,

    Which of the above do you agree with please? The CD is fine, it's just the box so is it really worth the buyer sending it back which will cost him/her?

    Thanks
    2023 wins - Rice Krispies, Avene Micellar Gel, Barbie Toy, £20 Apple Gift Card, KFC 6 piece bargain bucket, Chloe Nomade perfume, Barbie Toy (second one), Sanctuary Spa Sleep Balm, E45 Moisturising Lotion, Trolls Hamper, 12 Tonie Characters, Sure deodorant, Good Home Utensil holder, £5 Costa Gift Card, Neutrogena Micellar Jelly, Soap & Glory Mascara, Persil capsules,  
  • LULUBELLE_2
    LULUBELLE_2 Posts: 1,103 Forumite
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    I'd just send them a new CD case - no point in mailing things around when the CDs are fine and the buyer obviously wants them
    I only exist in my own mind - if you can see, hear or read me, you are a product of my imagination.
  • princessmoneysaver
    princessmoneysaver Posts: 15,895 Forumite
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    Where do I get hold of a CD case? What's to say that won't get damaged too?

    Do you think maybe the easier option would be to ask them to get one, email me the receipt & I refund that amount through Paypal?
    2023 wins - Rice Krispies, Avene Micellar Gel, Barbie Toy, £20 Apple Gift Card, KFC 6 piece bargain bucket, Chloe Nomade perfume, Barbie Toy (second one), Sanctuary Spa Sleep Balm, E45 Moisturising Lotion, Trolls Hamper, 12 Tonie Characters, Sure deodorant, Good Home Utensil holder, £5 Costa Gift Card, Neutrogena Micellar Jelly, Soap & Glory Mascara, Persil capsules,  
  • Hintza
    Hintza Posts: 19,420 Forumite
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    I think just send the a pound or so for a new case. I am not sure about sending a replacement case...lightning might strike twice.

    CD cases have always been poor the number that I have that are broken.!!!

    If you wake up in a bad mood tomorrow morning why not neg them for buyers remorse....lol
  • Lorian
    Lorian Posts: 5,711 Forumite
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    YvonneCrossland wrote:
    What's to say that won't get damaged too?
    Better packaging. Cardboard mailers are better than jiffy bags for CDs.
    YvonneCrossland wrote:
    Do you think maybe the easier option would be to ask them to get one, email me the receipt & I refund that amount through Paypal?
    It's not that easy to buy just one double-cd case. They'd probably go buy the most expensive they could find.

    Personally I'd email them and say you'll offer them a £x refund in lieu of the damage, if it was acceptable,

    where x = betwen 1 and 5 pounds, where the nearer to £1 the more likely they are not to be happy.
  • Stuart_P
    Stuart_P Posts: 814 Forumite
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    YvonneCrossland wrote:
    Where do I get hold of a CD case? What's to say that won't get damaged too?

    Do you think maybe the easier option would be to ask them to get one, email me the receipt & I refund that amount through Paypal?

    wouldnt go the paypal route as the buyer will get a fee charged to recieve the payment won't he?
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