A little annoyed about feedback left

Jo_R_2

Hi all

Just a little situation.

I sold an item on ebay the other week. It took me a while to post it. Admittedly it was a fair few days but was within the dispatch date I stated on the listing page.

The buyer left a neutral feedback, commenting I hadn't responded to emails sent asking when said item would be delivered, and took x days to deliver.

The buyer sent me one message the day before I posted the item, which I didn't notice *holds hands up* Not multiple emails, as it reads, but the one. Fair play, I didn't answer because I didn't see it.

However the comment about it taking so many days has annoyed me... I stated how many days it could take as got my hands full at the mo and I didn't go over that, so to broadcast that as a negative comment has riled me a little.

I'm not too bothered except for the fact I have some other stuff I want to list to get funds to throw at my debts, and that comment's sitting right at the top of my page... I don't know how much it would put someone off if I appear to be completely ignorant and really slack - which I'm not, honest!

shelly

Could you leave a follow up to their feedback saying something like.....'Item was posted as per timescale mentioned in listing' Then buyers can see the listing and make their own minds up.

wigglebeena

I've had a couple complain about how long it took me to post: true, it was a long while from when they bought it, but very little time from when they actually paid for it, in both cases... However they both quoted the date of purchase, not of payment...

Now those were a couple for the blocked bidder list.

Saffronsmum

I had someone leave a positive but stated how item took a while to arive, she won the item on a friday and the following monday was bank holiday so i didn't post until tuesday, you can't please some people. I would just reply as someone else has sugedted.

redpete

Jo_R wrote: »

The buyer left a neutral feedback, ...
to broadcast that as a negative comment has riled me a little.

People get too hung up on feedback. It was only neutral and seems fair if it took longer than the buyer thought it should (regardless of how long you said you would take) and communications weren't good.

wheresmydoshat

no offence, but sounds like they are pretty justified in what they've put

maybe you should leave selling the other bits until you have the time to send stuff a bit quicker

Smart_But_Casual

Get over it and move on, it'll make no difference at all.

TurkishDelight

Hardly anyone takes notice of the dispatch time, so that is probably why.

I agree with Shelly- leave a follow up.

fraz_babe

Maybe they needed it for a certain date but never stated. I bought a item off ebay last sunday they didnt post it until yesterday and i recieved it today. I have left them positive feedback of course. As said leave a follow up. They sound abit pathetic you cant please some people.

cyberbob

Smart_But_Casual wrote: »

Get over it and move on, it'll make no difference at all.

I think thats a little nieve as feedback and DSRs can effect your selling. Either ebay can possibly suspend you or you loose customers. I find it quite bizzare when people say its not important. As with any service it shows how good a job you are doing

Your response to a neut/or neg is important. If your going to rant and call them wasters etc. That causes more damage than the original feedback

If though you put a measured response stating what was in the listing that can do you huge favours.

Smart_But_Casual

cyberbob wrote: »

I think thats a little nieve as feedback and DSRs can effect your selling. Either ebay can possibly suspend you or you loose customers. I find it quite bizzare when people say its not important. As with any service it shows how good a job you are doing

Your response to a neut/or neg is important. If your going to rant and call them wasters etc. That causes more damage than the original feedback

If though you put a measured response stating what was in the listing that can do you huge favours.

One little neutral will have no impact whatsoever and to think otherwise is a little naive.