Barclays BS (not building society!)

SootSoot

ARGHHHHH
Barclays are so rubbish. :mad:
I tried to pay a bill online with JL the other night and the transaction was decline by Barclays. I checked my bank account and it had 2x bill payment missing!!
So, I call up the general barclays number and get told a load of rubbish, then call up JL and told they could do nothing, call back Barclays and they said their debit card services are busy (it gets better!). Bloke sends a 'fax' over and says they will contact me the next day.
Nobody contacts me, I call today, woman says fax did not send, tells me to hold...CUTS ME OFF.
Call back again, bloke puts me on hold for 25mins then says he will transfer me to Debit card services, transferred to HOLD for another 20 mins, hang up call up again, woman says I should get through in 14 mins as her colleague had done so, put through to hold again, wait 1 hr in total on mobile phone, I get more:mad: hang up and call up when I get home.
Called up using an 0800 number I found on saynoto0870, didn't care about wait as it was free.... waited 1.5 hrs got p'd off and called up CS again, idiot bloke says he will speak to disputes as debit card services line had a 'technical error' (being that the one person who works there has left the buiding), puts me on hold to GUESS WHO...... debit card services.
So, what resolve is there for this? The money shouldn't have left my account if Barclays declined it. JL have not received a penny and aren't anticipating on doing so either. I've also spent a lot on phone calls so I would like Barclays to refund it all to me, as this is all due to an error in their banking network, and incompetent/poor/incomprehendable CS/sales assistants/dogsbodies. If the fat cats stopped eating away at the profits then maybe they could employ a 2nd person in debit card services dept!
Anyway, I would appreciate any advice on this or if you've been in the same boat.

Rant over. Apologies if this is in the wrong place but it is about a bank account.

Extant

So you paid this using your debit card and not through online banking? Then your complaint is with the merchant who processed your card details, not Barclays.

As for wait time, Debit Card Operations is massive, I'm surprised you had a wait long than a few minutes, and I very sincerely doubt your claim to have wait 90 minutes on the phone.

Has the money actually left your account (i.e. shows on your statement) or has it just been authorized (i.e. removed from your balance)?

SootSoot

The payment has been authorised. It has been debited from my current cleared balance but is not showing on my statement.

Why would I make up 90minutes wait time? All the CSA I spoke to know that there are issues with Debit card services. One, a supervisor who was the nicest of the bunch, said that Debit Card Services had moved offices and their phone lines were not fully operational. All of them told me that I would have to wait an unknown amount of time before being connected.

So, what I don't understand is, why was the transaction declined but then duplicated? If it were declined then the money should not have left my account at all. The first CSA I spoke to on the night said that the money sits somewhere for a while, out of my account, until somebody claims it. How long do they have to 'claim' it? JL told me that as the transaction was declined they have not authority to take any money, so ball's in Barclays court....what now?

StAnToN_2

BarclaysManager wrote: »

So you paid this using your debit card and not through online banking? Then your complaint is with the merchant who processed your card details, not Barclays.

As for wait time, Debit Card Operations is massive, I'm surprised you had a wait long than a few minutes, and I very sincerely doubt your claim to have wait 90 minutes on the phone.

Has the money actually left your account (i.e. shows on your statement) or has it just been authorized (i.e. removed from your balance)?

To be fair BarclaysManager my colleagues have had to deal with Debit Card Services and the wait time has been obscene the last couple of days for whatever reason, one person had been waiting upwards of an hour!

freshkid

Consider this 'Barclaysmanager'.

I was put on hold after complaining that I hadn't received my replacement debit card, which had erroneously been sent to my branch. I have been on hold for half an hour, I am on hold right now. I Googled 'Debit card operations Barclays' and found this thread. I registered for this forum. I have written this post. I AM STILL ON HOLD.

Please don't insult your customers by adopting a stonewall approach. The department may well be huge, but it is also clearly inefficient and ineffective because, in case I didn't mention it earlier...I AM STILL ON HOLD!

40 minutes now.

I'll report back when I get through.

freshkid

Ok, just got through. Total wait, 45 minutes.

I had to run through the same security clearance and the person I got put through to had no details of the call that had been transferred to him. He also said that no card had been issued to the branch, which was totally different to what the previous person had said. All in all, a bit of a shambles.

New card is now on its way to my home address.

Barclays -1 on an a dismal scoresheet which is only ever improved when I speak to my local branch directly.

cwalton047

I was advised before going on holiday to let the bank know as i was planning to use my debit card abroad. I called debit card services who placed a holiday marker on my account 2 days before going away.
While i was abroad every cash machine said incorrect pin and i could not use my card. £30 in phone cards later with failure to retrieve any cash they advise there is no problem with my card or pin.
Returning to the uk, the branch said my pin had been disabled. (Why could debit card services not tell me this on holiday?)
This was re-activated and the cash machine message was you are not authorised to use this machine. i was told i needed to speak to debit card services again. a new card was ordered and this didnt work either.
Going back into the branch i was told the magnetic strip must not be working on the new card so a 2nd card was issued. 7 days later the new card said the same thing. you are not authorised to use this machine.
Calling debit card services every time average call wait for me through out this whole experience is 30-40 mins regardless of anytime of the day or evening i have called. it is disgusting. When i hung up after 40 mins once - i called back and 2 mins later i am put through to somebody.
Where was my call placed in a queue that time? grrrrrr

9 weeks later i have received 5 new debit cards + pin all failing to work.
Chip and pin no longer works (I luckily could use this when i was on holiday!!) but no longer an option. oyster card machines are taking my top up without asking for a pin and sainsburys asks for my signature.
my phone bill last month was £75 in call charges to barclays. I have raised a compliant which i was told would not be looked at until late august and assigned to somebody. (this started in June) but that someone would update me no later than 14th august regarding the complaint.
(Thats today!)
I was told there is a know problem with debit cards a few weeks back effecting lots of customers. but they couldnt figure out how to fix it.
Has anyone else experienced this?
i am currently waiting for a 6th card, with a complete new serial number (from a different batch) fingers crossed this will work

Extant

FREDTHESHREDXXX wrote: »

No offence pal, whilst most of your comments have been helpful, when,may i ask do you have any time to actually do any work for Barclays, or do you log on from their offices???????????

Whas is the provenence to your claims to work for Barclays???

One is just curious

Look at the post you're quoting. It was made at 9.17 pm.

Do you think I spend ALL day at work? :rolleyes:

opinions4u

BarclaysManager wrote: »

Look at the post you're quoting. It was made at 9.17 pm.

Do you think I spend ALL day at work?

The Barclays employee in post 44 of this link would appear to be a 24/7 kinda worker.

Calchas

BarclaysManager wrote: »

and I very sincerely doubt your claim to have wait 90 minutes on the phone.

You attempt to cast doubt on an individual, where you have no evidence whatever, in order to put your company in a better light. Despicable!

StAnToN wrote: »

To be fair BarclaysManager my colleagues have had to deal with Debit Card Services and the wait time has been obscene the last couple of days for whatever reason, one person had been waiting upwards of an hour!

Well, well well. StAnTon understands the problems Barclays customers face. Perhaps BarclaysManager and StAnTon ought to swap jobs. At the very least a demotion is deserved for BM: BarclaysUnderManager perhaps?

I fear a sacking is in the offing if BUM ever gets his hands on StAnToN! :eek:

opinions4u

Calchas wrote: »

You attempt to cast doubt on an individual, where you have no evidence whatever, in order to put your company in a better light. Despicable!

To be honest, after working far too many years in a bank branch, the number of times a customer said something along the lines of "I've been queuing here for 20 minutes, it's not good enough" when you actually saw them walk through the door and join the queue 5 minutes earlier, I can understand why somebody would doubt such a statement.

The reality is anything over about a 2 minute wait (queue or call) turns in to a despairing boredom for the customer that will genuinely feel like a lifetime wasted.