Creating BT email sub accounts - "Invalid requests"

Steel_2

Hubby and I have been trying to set up a sub account for me on our BT Total Broadband email and are having no luck.

Hubby has his account - the main account - and I have one sub account in my maiden name. I want to set up another sub account in my married name.

We have no problem logging and getting to the main sub account creation page, and although it's been a game trying to get a username that isn't taken and getting an error message to choose another one, we think we finally cracked it with the last one we chose, only to be taken to a new page which simply said "Invalid Request".

There's no other information to tell us why, but every time we try it keeps happening. BT's help page is...well...no help and I can't face an call centre.

Can anyone shed any light? What are we doing wrong?

spud17

Is there any particular reason why you have to have a sub account?

Is this another email address?

Why not just geta Googlemail address?

https://www.google.com/accounts/NewAccount?service=mail&continue=http%3A%2F%2Fmail.google.com%2Fmail%2Fe-11-25fefd595d79f9eb4d422f3b59be8-0ea76921400627a5541e646a327c634324fdcee0&type=2&gd=1

It works regardless of who supplies your broadband, and if you leave BT you just take your address with you, no need to do all that informing of address changes.