The Perfume Emporium

beewee

I ordered a product for my hubby's birthday (today) 13 days ago. It hasn't arrived. There is no phone no. on the website but I have emailed them. I haven't had a reply yet and I was wondering if anyone knows how I can contact them other than email? I am really annoyed and would like my card credited with the amount.

beewee

Please - does anyone have a phone no. for this company?

omen666

Suggest you read the reviews. Also suggest searching for companies online before you place orders

hollydays

When you placed the order,you should have checked out there was no phone,it doesn't necessarily mean fraud,it may just be slow.Are they American?

bap98189

Whoever runs this site has gone to some impressive lengths to hide their phone number. I can't find any trace of it either. Many of the reviews of the site seem to give a clue why.

The website domain is registered to a Christopher Collings at:
255 Ladybrook Lane
Mansfield
NG19 6PZ

According to nominet he registered it as a sole trader, so my best guess would be a home seller.

The contact address on the website is:
3 Beechwood Grove
Sutton-In-Ashfield
Nottinghamshire
NG17 3FU

I can't find any trace of a phone number. Google found an 0845 number, but it has been disconnected. There is nothing under Collings in the phone book either.

beewee

Thank you so much for your helpful reply bap98189 I'll have to wait to see what happens next. I have had a reply since my posting here advising me that the product was sent on Aprli 20th by Royal Mail and that I will have to wait until they try to tace it. Here's hoping!

medical

i have bein conned as well i will take this to the ombudsman so that it does not happen to anyone else
medical

Tozer

medical wrote: »

i have bein conned as well i will take this to the ombudsman so that it does not happen to anyone else
medical

What Ombudsman would that be?

BillTrac

surely the ombudsman at bbc 3 counties.............lol

Tozer

BillTrac wrote: »

surely the ombudsman at bbc 3 counties.............lol

A formidable dispute resolution mechansim....

Stelinds

I have also been conned, as Perfume Emporium name appears at top of Google Search I am going to inform Google, I am contacting Trading Standards and the VAT office, also going to try and contact the tv show that deals with cowboys and fraudsters.
Another thing we should all do if paid by your credit card company you are insured also I have been a retailer and I know that a customer can recall the payment due to not having received the goods of just say you have noticed a payment on your statement and you have never made that purchase. You should get your money back.
Hope someone catches the fraudster