free money on my orange sim card!!!

CATH_3

HELP!! THINK I,M GOING MAD-free money

My orange sim card- purchased 2 years ago for £5 keeps topping up every 6 months or so- it started when i first checked the balance- £100 was added 15 mins after paying for it, for free and has continued to top up at least twice a year by about £45 each time- i haved used and used it- never registered it--it goes mad when abroad!! what should i do?? i feel a bit guilty- but not very often!!

redux

Perhaps someone else is topping it up, having made a mistake about the number - I believe it is possible to add credit to someone else's phone

But you'd expect them to have made queries to Orange about it, and then realised

CATH_3

i thought that but its gone on for years now.
what would you do Redux??
i have come to the conclusion that a company is paying for it- maybe they had a block of company sim cards?

redux

I don't know. Do the recharges seem to happen at regular intervals, or is it automatic at a low credit level? Even then, if the auto-recharge was from a credit card, it should have passed an expiry date by now

Jon_01

Could be a company, like you say.

Could also be a provisioning error on the system.

If you call CS I'm sure they can stop it doing that for you .
I've seen similar odd things on some of the payg acc's that hit my systems from time to time. . .

Traveller1981

If it was an individual, they would've cottoned on long ago that they were topping it up and not seeing any money on their own account. I wouldn't worry about it. If it was anyone that would notice the money going missing, then it would've stopped. So chances are, it is a glitch and you are lucky.

Jon_01

What do you mean when you say 'it goes mad when abroad!!' ?
That's the thing that make me think its a system error, I get quite a few 'odd' payg acc's flag up on the roaming side.

CATH_3

Hi Jon 1
The first year i took it abroad i visited several countries - and each time it topped up-£40 ish per time-
Do you work for a phone company???

Redux
it never gets very low in credit- tops up seem to be trigged by high use or travel
feel a bit guilty but my luck has never been great so like this payback!!

Jon_01

Hi Cath.

I've seen acc's where the credits not take off when roaming because the roaming network misreads the acc as a pay monthly. I've never seen one where it 'auto tops up' !
Does it always topup by the same amount ? and have you noticed if it tops up when you hit a certain amount left (ie it tops up by £40 whenever your credit gets to £5 ?).

Yes, I work for one of the networks but not on the frontline.

hotkee

http://smallisbeautiful.net/service_plans/payasyougo/ways_automatic.html

Ooo dear - some poor sod is losint out....

Jon_01

That's what I was thinking about, but you'd have thought someone would have noticed by now ?