Tesco misprices and discussion thread 11

robstersgirl

ooh I need another Denby set and I've moved county too, haven't thought to look for them recently, thank you

celebrate

jblack wrote: »

I've always been told I'd be unable to return any item I've got DTD on unless it's faulty. Seems fair enough to me. Otherwise you'd return them and end up £20 up on each one.

As an aside, does anyone think that going in to a 24hr store at 0005 and claiming a DTD on an item that has just had it's SEL go out of date 5 minutes ago would be acceptable?

same here i've been told can't return, I got DTd on 2 of the BT phones similar to those mentioned above and had a bit of a trouting over returning them..... a very long story........

in short basically got them while i was away, gave them to my parents who said these are naff try and change them pls.... so dutifully off i trot ....rang CS at HO chap says no problem even if overhcarged doesn't affect your right to refund if they are not the quality you expect even if its just over 28days take them back-but would be easier all round if you took them to original store.
Took ref number etc from him just in case.

So travelled back to original store (was on hols again) they saw the reciept and phone manager had a hissy fit, said wouldn't return them without the original overcharge refund receipt to see how much i got back-i hadn't brought this with me, on my original reciept it just said overcharge then a few numbers where they had calculated (60/120/240...work it out lol!)

Had a $hite day with 3 little ones and was close to tears so i told him to phone HO where they had no record of who I spoke to so i walked out.

Got to my friends house and rang CS myself, got to speak to original person I spoke to. He went off to ring the store then came back to agree I would have to show bank statements to confirm the overcharge amount and that i would only be entitled to a phone to the lower value (ie minus the overhcarge) Told he he was incomeptent for not advising me of this before and that i had just travelled x miles for nothing. He sent me a gift card for ahem a few quid to comepensate for petrol.

So anyway not deterred tried 2 othersstores the next day for a refund, 1st store left receipt and phones with CS and when got back 3 trouts discussing the figures on the calculation on the reciept and changed their minds about letting me exchange the phones hastily asking me to go back to original store. Second got the phones I wanted FIRST took them to Cs and asked her to do straight swap (oh my 4 year old accidentally scribbled out that blasted calculation on the reciept)
swapped both phones and refund £80 onto credit card.

Normally I would not even try to return something I got DTd on but my parents really hated those phones and they really needed new ones otherwise no way I would ever embarrass myself like that again.

Ps recent ongoing DTD complaint is with a night manager who refused DTD, would not recommend going for DTD after 10pm when CS closes at all, same night manager casued me agro when i bought 3 megablocks and refused DTD then saying he could give me a refund but after 10pm system can't give DTD (what a load of rubbish), had to go back the next day.


OOPS just realised that wasn't a short story at all!!!

celebrate

ps my dear mum just been round to pick up some jellies:rotfl:
proudly told me about how in asda she spotted some yeast for 25p on the SEl but was going through at 68p and she got the difference refunded at CS:eek::eek::eek:

then went back next day 25p sel still there bought 6 more packs and had a major argument with the cashier who finally put them through at 25p each for her :mad:

has she learnt nothing i've taught her????:mad::mad::mad:

again given her a step by step lesson on overcharges in T's-> DTD
in A's ->£2 giftcard

I think she was just so happy she managed to get them for 25p bless her:A

Sunflower1227

celebrate wrote: »

ps my dear mum just been round to pick up some jellies:rotfl:
proudly told me about how in asda she spotted some yeast for 25p on the SEl but was going through at 68p and she got the difference refunded at CS:eek::eek::eek:

then went back next day 25p sel still there bought 6 more packs and had a major argument with the cashier who finally put them through at 25p each for her :mad:

has she learnt nothing i've taught her????:mad::mad::mad:

again given her a step by step lesson on overcharges in T's-> DTD
in A's ->£2 giftcard

I think she was just so happy she managed to get them for 25p bless her:A

Bless she would have had £14 back on gift cards, mums you got to love them, mine would not even have gone to CS :rotfl:

carls1976

celebrate wrote: »

same here i've been told can't return, I got DTd on 2 of the BT phones similar to those mentioned above and had a bit of a trouting over returning them..... a very long story........

in short basically got them while i was away, gave them to my parents who said these are naff try and change them pls.... so dutifully off i trot ....rang CS at HO chap says no problem even if overhcarged doesn't affect your right to refund if they are not the quality you expect even if its just over 28days take them back-but would be easier all round if you took them to original store.
Took ref number etc from him just in case.

So travelled back to original store (was on hols again) they saw the reciept and phone manager had a hissy fit, said wouldn't return them without the original overcharge refund receipt to see how much i got back-i hadn't brought this with me, on my original reciept it just said overcharge then a few numbers where they had calculated (60/120/240...work it out lol!)

Had a $hite day with 3 little ones and was close to tears so i told him to phone HO where they had no record of who I spoke to so i walked out.

Got to my friends house and rang CS myself, got to speak to original person I spoke to. He went off to ring the store then came back to agree I would have to show bank statements to confirm the overcharge amount and that i would only be entitled to a phone to the lower value (ie minus the overhcarge) Told he he was incomeptent for not advising me of this before and that i had just travelled x miles for nothing. He sent me a gift card for ahem a few quid to comepensate for petrol.

So anyway not deterred tried 2 othersstores the next day for a refund, 1st store left receipt and phones with CS and when got back 3 trouts discussing the figures on the calculation on the reciept and changed their minds about letting me exchange the phones hastily asking me to go back to original store. Second got the phones I wanted FIRST took them to Cs and asked her to do straight swap (oh my 4 year old accidentally scribbled out that blasted calculation on the reciept)
swapped both phones and refund £80 onto credit card.

Normally I would not even try to return something I got DTd on but my parents really hated those phones and they really needed new ones otherwise no way I would ever embarrass myself like that again.

Ps recent ongoing DTD complaint is with a night manager who refused DTD, would not recommend going for DTD after 10pm when CS closes at all, same night manager casued me agro when i bought 3 megablocks and refused DTD then saying he could give me a refund but after 10pm system can't give DTD (what a load of rubbish), had to go back the next day.


OOPS just realised that wasn't a short story at all!!!

i took some phones back before what were crap took em to cs desk asked for a refund she went you had dtd on these i said yes thats right you double the difference so i may have got em for free but i still paid for the phones she said erm i guess your right phoned the manager and then gave me the refund

landybabe

Went to t on Friday night and noticed an out of datesel on the by phone single with answer machine sel said 29.99 went through at 69.99 thetrout at first said I had picked up the wrong phone then when I pointed out the code was the same she then she said the sel was out if date and refunded the 69.99 didn't even get the phone for 29.99 and no dtd

Who should moan to

APennysaved_2

landybabe wrote: »

Went to t on Friday night and noticed an out of datesel on the by phone single with answer machine sel said 29.99 went through at 69.99 thetrout at first said I had picked up the wrong phone then when I pointed out the code was the same she then she said the sel was out if date and refunded the 69.99 didn't even get the phone for 29.99 and no dtd

Who should moan to

They've always tried that with me too! The thing to do next time is have them phone Head Office at the CS desk, just point out the policy on the board behind them and insist it should be DTD.
I recently had the same experience, accepted JTD at first, then went home and phoned HO who confirmed it should have been DTD.

Had HO phone the store while I was on the line and then went in to store later to get my DTD and apology!:cool:

Perseverance and a thick skin seems to be key, they will try all manner of excuses not to give you DTD.

carls1976

never walk away without your phone as long as you still have it and your receipt, as long as you have it phone customer service will back you if you dont not much they can do

wanna-be-mortgage-free_2

Afternoon everyone

Just back from Mr T in B*lf*st [EMAIL="M@tr"]M@tr[/EMAIL]@ they have cut the yellow SEL underneath the jelly and the custard. So that's now fixed although they are scanning 3 for £1 but no-one knows :mad:

Did come across some Liverpool car tax holders for 10p in the RTC section.

HTH

ampersand

celebrate wrote: »

................in asda she spotted some yeast for 25p on the SEl but was going through at 68p and she got the difference refunded at CS:eek::eek::eek:
##############
Just a quick note - yeast is FREE @ Mr T.

Look on earlier Threads for a bit of trouble a few mths back when some stores tried to start charging...I spoke to HO.
Yeast cannot be charged for...v.v. helpful for we who make bread[little hands and no machine, moi. It's cathartic, v.good for soul.]