Tesco misprices and discussion thread 11

only_mee

Phone customer services

nikkilala_2

iceprincess11 wrote: »

can any one give me some advice please, just bought two stereos with an out of date sel, got charged £100 instead of £50 new girl on desk refund my £100 when i asked about dtd she said she knew nothing about it, she got the manager who said as i had went to the checkouts instead of the electrial desk, and just had the two items on, i knew it was a misprice and i was not entitled to dtd and that was the price i accepted,

Phone CS straightaway:mad:, that is a load of twaddle! I want a new job, I want to be a DTD steward who helps customers fight for their DTD rights :rotfl::rotfl:

celebrate

nikkilala wrote: »

Phone CS straightaway:mad:, that is a load of twaddle! I want a new job, I want to be a DTD steward who helps customers fight for their DTD rights :rotfl::rotfl:

yep he's talking a load of twaddle alright, i wouldn't have left the store until they phone head office or I did, you neeed the Cs tel no on speed dial lol!

i second that nomination:D
actually i think caz would make a good partner for you with that

personally i would go with the "i thought i must have made a mistake so was too embarrassed to say and went to check the label after", or "there was a big queue behind me so was too embarrassed to get it checked "

mandycr

i can understand why they thought that though u only bought the 2 items so u should have noticed at the checkout i always add in other items and take along my 3yr old who always makes a noise thats my excuse still try head office though maybe u will be lucky

jamsponge

So just been to the March store. Only got 3 meringues so went to the Wisbeach store and got the same lol. Any way they had the Denby black pepper dinner services. I got the guy at the Pharmacy to scan one because there was 2 different sels on the shelf. They scanned at £76.
They had about 6 left. I didnt get any because I am being very good.:A Be careful if you go. The sel on the bottom shelf says £76 but the sel on the top shelf says £38. Hope this helps someone.:T

celebrate

talking of pharmacy assistants i was trouted by one yesterday, I asked her to price check a denby and used the ecuse that CS had a long queue, she said "this is getting ridiculous" (i let that one go) then "you know you are breaching confidentiality by asking me this"

....that was it, I blew a gasket, what the heck:eek::eek::eek::eek:
I demanded to know what she meant by that comment -wouldn't I be breaching confidentiality if i came up to the counter to buy a packet of cough sweets:mad::mad::mad:

anyway gave her as good back and walked off, the denby scanned at £38 as well to top it all off:(

janicerobson1

just tried ring customer services does any one know what time it closes been on for ages been i rang 0800505555 thanks

Midget_In_A_Bikini

Twitter is the way forward. THEY call YOU!

wookeyhole1

iceprincess11 wrote: »

can any one give me some advice please, just bought two stereos with an out of date sel, got charged £100 instead of £50 new girl on desk refund my £100 when i asked about dtd she said she knew nothing about it, she got the manager who said as i had went to the checkouts instead of the electrial desk, and just had the two items on, i knew it was a misprice and i was not entitled to dtd and that was the price i accepted,

sorry did you get charget £100 per item or £100 for the 2 items?

thanks

iceprincess11

yes i got charged £200 but the sel said £50 each so should have been £100 at the checkout. First time i have found anything and the last time i will never do it again, as i felt so humiliated and a criminal, my son had an eye test appointment so were early looked around the homeware and electrical, put the stereos in the trolley, had eye test then went round shop, i honestly did not think anything off it.