I can't click on links in my emails.

shellyd_3

I am not at all techie so will try to explain the best I can.This is a new PC and I have set up outlook express. When I get mails and they have a link on them or it say click here, I cant get it to work, Is it just the way this system works or is there something I can do to correct it. I also have McAfee and it puts spam mail in a folder, so I don't know if this could affect the emails.
I also don't like the way it always opens my last email automatically and displays it at the bottom of the page, is there anything I can do about this,
I am worried incase it opens a bad email.

Thanks for any advice

Michelle

intel

Try this..

Open Internet Explorer, Tools, Internet Options, Programs Tab, Reset Web Settings
then remove tick from reset homepage then Yes and OK

shellyd_3

Thanks Intel, I tried this and it changed my homepage from NTL to MSN and and links on the emails still wont work. Is there anything else to try.

Thanks

Michelle

LULUBELLE_2

Hi Michelle. To stop your mails displaying a 'Preview Pane', go to 'View', on the top left of the Outlook Express window, then select 'Layout'. That will open a dialogue box, in the bottom half you will see 'Preview Pane', untick it then click on 'Apply' at the bottom right of the dialogue box.

You can choose any homepage you want - just go to the page you want, then at the top of the IE frame, select 'Tools', then 'Internet Options'. Under the 'General' tab, you will see the 'Home page' options - if you're on the page you want as Home page, click on 'Use current', then 'Apply' at the bottom of the box.

Ken68

My Hotmail Spam Folder e mails won't click until I move it to 'not junk'.

intel

shellyd wrote:

Thanks Intel, I tried this and it changed my homepage from NTL to MSN and and links on the emails still wont work. Is there anything else to try.

Thanks

Michelle

Thats because you didnt take out the tick from Reset Homepage as previous instuctions.


Tools, Internet Options, Programs Tab, Make sure OE is the email default client.

shellyd_3

Thanks for the info everyone, the email page is OK now, no display on the bottom, homepage is back to normal. I still can't get the email links to work. I tried my normal inbox aswell as the spam box.

Anymore advice Please?

Thanks

Michelle

LULUBELLE_2

Michelle, try THIS

pchelpman

Hi Shellyd

I've not had this problem myself but here's a few comments from some who have ....

http://www.infopackets.com/channels/en/windows/gazette/2003/20030107_web_links_in_outlook_express_dont_work_part_2.htm

(if you can't click on this link just copy & paste it straight into your browser).

Let us know if you find anything that helps.

shellyd_3

Thanks for the advice, I have tried all the options that applied to me (only hoping I did it right) and I still can't get the links to work, when I got this (Dell) AOL and other isp were already installed so I deleted them. I also have some sort of popup blocker ( thinK it could be with Mcafee). on reading the advice on the Link from PChelpman (this Link worked). I think these may be causing the problem, I will study the info in more detail and see if it comes up with anything else.

Thanks

Michelle

shellyd_3

I am No good at this type of thing and after trying your suggestions and a lot of reading and using outlook repair sites without sucess, I rang(out of desperation) NTL, They have told me to reinstall xp, or go to a PC shop and buy a disc to reinstall outlook express. Dose this advice sound right I don't think I want to reinstall XP as everything else is working OK, and although I can't remember how I did it I installed outlook express myself ( I must have done something wrong).

Do you think I need to reinstall these.


Thanks

Michelle