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Urgent virus help needed

mirry
Posts: 1,570 Forumite
in Techie Stuff
just got a pop up saying , we have lots of Trojans on our computor
and that our computor is infected.
A pop up from windows sercurity alert has collected these Trojans to be deleated. But when I click remove all , another pop up tells me
The publisher could not be verified , are you sure you want to run
this soft ware ?
But it says its from Internet Explorer -security warning.
Please can anyone advise if I should run this pograme ?
and that our computor is infected.
A pop up from windows sercurity alert has collected these Trojans to be deleated. But when I click remove all , another pop up tells me
The publisher could not be verified , are you sure you want to run
this soft ware ?
But it says its from Internet Explorer -security warning.
Please can anyone advise if I should run this pograme ?
Kindness costs nothing 

0
Comments
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Download Malwarebytes: http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html?part=dl-10804572&subj=dl&!!!!!button
Once installed update it
Perform a full scan
Delete everything found
Post the log back here
Also download SuperAntiSpyware: http://www.superantispyware.com/downloadfile.html?productid=SUPERANTISPYWAREFREE
Once installed update it
Perform a full scan
Delete everything found
If you're still having issues download HijackThis: http://www.filehippo.com/download_hijackthis/
Do a scan and post the log back here0 -
folow the post above
in no circumstances download and run the program that it is trying to installEx forum ambassador
Long term forum member0 -
Thank you , I will do this and report back later ,
I dont know how this has happened .Kindness costs nothing0 -
Thank you , I will do this and report back later ,
I dont know how this has happened .
It may have been bundled with another piece of software you've downloaded or maybe it's come from a USB stick or maybe a dodgey website which has tricked you into thinking it was a legit Windows message. Either way it's fixable so no need to worry.0 -
0
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Have downloaded the Malwarebytes , and it is scanning the computor ,
its been nearly 3 hours now , how long does it usually take ?
It says 188 objects infected.Kindness costs nothing0 -
Three hours is a long time, but then 188 is a lot of infected objects.0
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gaming_guy wrote: »the scanning time depends on how big the computers hard drive is and how full it is
and how infected it is:idea:0 -
It sounds like you have that awful program that tells you you have trojans to get you to download and pay for it. Once you have clicked on it its hell to get rid of, but malwarebytes should do it0
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