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  • aliEnRIK
    aliEnRIK Posts: 17,741 Forumite
    Part of the Furniture Combo Breaker
    Works absolutely fine for me (And everyone else thats tried it)

    You using IE or Firefox? Try with the other
    :idea:
  • katie1
    katie1 Posts: 837 Forumite
    i get as far as clicking your link , then cliking kaspersky online scanner then scan now is that right ??? then the next stage freezes .

    or do i have to download the free trial ??
  • aliEnRIK
    aliEnRIK Posts: 17,741 Forumite
    Part of the Furniture Combo Breaker
    Youve done it right

    Try updating JAVA

    Just to clarify then ~ youve tried in both Internet Explorer AND firefox yes?
    :idea:
  • katie1
    katie1 Posts: 837 Forumite
    yes i have the most upto date java, and yes i did it from both IE and firefox
  • aliEnRIK
    aliEnRIK Posts: 17,741 Forumite
    Part of the Furniture Combo Breaker
    Ok. Id suggest running a FULL scan with Avira then go for the restore
    :idea:
  • katie1
    katie1 Posts: 837 Forumite
    thankyou xx
  • katie1
    katie1 Posts: 837 Forumite
    THIS IS THE REPORT
    Avira AntiVir Personal
    Report file date: 26 April 2009 19:01

    Scanning for 1364270 virus strains and unwanted programs.

    Licensed to: Avira AntiVir PersonalEdition Classic
    Serial number: 0000149996-ADJIE-0001
    Platform: Windows XP
    Windows version: (Service Pack 3) [5.1.2600]
    Boot mode: Normally booted
    Username: SYSTEM
    Computer name: KIM

    Version information:
    BUILD.DAT : 8.2.0.347 16934 Bytes 3/16/2009 14:45:00
    AVSCAN.EXE : 8.1.4.10 315649 Bytes 11/18/2008 08:21:28
    AVSCAN.DLL : 8.1.4.0 40705 Bytes 5/26/2008 07:56:42
    LUKE.DLL : 8.1.4.5 164097 Bytes 6/12/2008 12:44:20
    LUKERES.DLL : 8.1.4.0 12033 Bytes 5/26/2008 07:58:54
    ANTIVIR0.VDF : 7.1.0.0 15603712 Bytes 10/27/2008 11:30:38
    ANTIVIR1.VDF : 7.1.2.12 3336192 Bytes 2/11/2009 11:48:26
    ANTIVIR2.VDF : 7.1.3.63 1588224 Bytes 4/16/2009 18:55:34
    ANTIVIR3.VDF : 7.1.3.107 136704 Bytes 4/24/2009 18:54:06
    Engineversion : 8.2.0.156
    AEVDF.DLL : 8.1.1.0 106868 Bytes 2/23/2009 11:48:38
    AESCRIPT.DLL : 8.1.1.77 381306 Bytes 4/23/2009 18:54:26
    AESCN.DLL : 8.1.1.10 127348 Bytes 4/4/2009 12:48:36
    AERDL.DLL : 8.1.1.3 438645 Bytes 11/4/2008 13:58:40
    AEPACK.DLL : 8.1.3.14 397685 Bytes 4/18/2009 18:54:02
    AEOFFICE.DLL : 8.1.0.36 196987 Bytes 2/27/2009 11:47:02
    AEHEUR.DLL : 8.1.0.122 1737080 Bytes 4/24/2009 18:54:10
    AEHELP.DLL : 8.1.2.2 119158 Bytes 2/27/2009 11:47:02
    AEGEN.DLL : 8.1.1.39 348532 Bytes 4/23/2009 18:54:22
    AEEMU.DLL : 8.1.0.9 393588 Bytes 10/14/2008 10:05:58
    AECORE.DLL : 8.1.6.9 176500 Bytes 4/14/2009 18:32:44
    AEBB.DLL : 8.1.0.3 53618 Bytes 10/14/2008 10:05:58
    AVWINLL.DLL : 1.0.0.12 15105 Bytes 7/9/2008 08:40:06
    AVPREF.DLL : 8.0.2.0 38657 Bytes 5/16/2008 09:28:02
    AVREP.DLL : 8.0.0.3 155688 Bytes 4/20/2009 18:54:02
    AVREG.DLL : 8.0.0.1 33537 Bytes 5/9/2008 11:26:42
    AVARKT.DLL : 1.0.0.23 307457 Bytes 2/12/2008 08:29:24
    AVEVTLOG.DLL : 8.0.0.16 119041 Bytes 6/12/2008 12:27:50
    SQLITE3.DLL : 3.3.17.1 339968 Bytes 1/22/2008 17:28:04
    SMTPLIB.DLL : 1.2.0.23 28929 Bytes 6/12/2008 12:49:42
    NETNT.DLL : 8.0.0.1 7937 Bytes 1/25/2008 12:05:12
    RCIMAGE.DLL : 8.0.0.51 2371841 Bytes 6/12/2008 13:48:08
    RCTEXT.DLL : 8.0.52.0 86273 Bytes 6/27/2008 13:34:38

    Configuration settings for the scan:
    Jobname..........................: Complete system scan
    Configuration file...............: c:\program files\avira\antivir personaledition classic\sysscan.avp
    Logging..........................: low
    Primary action...................: interactive
    Secondary action.................: ignore
    Scan master boot sector..........: on
    Scan boot sector.................: on
    Boot sectors.....................: C:, D:,
    Process scan.....................: on
    Scan registry....................: on
    Search for rootkits..............: off
    Scan all files...................: Intelligent file selection
    Scan archives....................: on
    Recursion depth..................: 20
    Smart extensions.................: on
    Macro heuristic..................: on
    File heuristic...................: medium

    Start of the scan: 26 April 2009 19:01

    The scan of running processes will be started
    Scan process 'avscan.exe' - '1' Module(s) have been scanned
    Scan process 'avcenter.exe' - '1' Module(s) have been scanned
    Scan process 'firefox.exe' - '1' Module(s) have been scanned
    Scan process 'HPQSTE08.EXE' - '1' Module(s) have been scanned
    Scan process 'hpqimzone.exe' - '1' Module(s) have been scanned
    Scan process 'ImApp.exe' - '1' Module(s) have been scanned
    Scan process 'SOFFICE.BIN' - '1' Module(s) have been scanned
    Scan process 'mpbtn.exe' - '1' Module(s) have been scanned
    Scan process 'SOFFICE.EXE' - '1' Module(s) have been scanned
    Scan process 'iPodService.exe' - '1' Module(s) have been scanned
    Scan process 'sistray.exe' - '1' Module(s) have been scanned
    Scan process 'hpqtra08.exe' - '1' Module(s) have been scanned
    Scan process 'SUPERANTISPYWARE.EXE' - '1' Module(s) have been scanned
    Scan process 'ctfmon.exe' - '1' Module(s) have been scanned
    Scan process 'JUSCHED.EXE' - '1' Module(s) have been scanned
    Scan process 'iTunesHelper.exe' - '1' Module(s) have been scanned
    Scan process 'AVGNT.EXE' - '1' Module(s) have been scanned
    Scan process 'Broadbandadvisor.exe' - '1' Module(s) have been scanned
    Scan process 'hpwuSchd2.exe' - '1' Module(s) have been scanned
    Scan process 'Monitor.exe' - '1' Module(s) have been scanned
    Scan process 'SM56HLPR.EXE' - '1' Module(s) have been scanned
    Scan process 'SOUNDMAN.EXE' - '1' Module(s) have been scanned
    Scan process 'EXPLORER.EXE' - '1' Module(s) have been scanned
    Scan process 'ALG.EXE' - '1' Module(s) have been scanned
    Scan process 'wdfmgr.exe' - '1' Module(s) have been scanned
    Scan process 'SVCHOST.EXE' - '1' Module(s) have been scanned
    Scan process 'PAStiSvc.exe' - '1' Module(s) have been scanned
    Scan process 'JQS.EXE' - '1' Module(s) have been scanned
    Scan process 'mDNSResponder.exe' - '1' Module(s) have been scanned
    Scan process 'AppleMobileDeviceService.exe' - '1' Module(s) have been scanned
    Scan process 'AVGUARD.EXE' - '1' Module(s) have been scanned
    Scan process 'SVCHOST.EXE' - '1' Module(s) have been scanned
    Scan process 'SCHED.EXE' - '1' Module(s) have been scanned
    Scan process 'SPOOLSV.EXE' - '1' Module(s) have been scanned
    Scan process 'SVCHOST.EXE' - '1' Module(s) have been scanned
    Scan process 'SVCHOST.EXE' - '1' Module(s) have been scanned
    Scan process 'SVCHOST.EXE' - '1' Module(s) have been scanned
    Scan process 'SVCHOST.EXE' - '1' Module(s) have been scanned
    Scan process 'SVCHOST.EXE' - '1' Module(s) have been scanned
    Scan process 'LSASS.EXE' - '1' Module(s) have been scanned
    Scan process 'SERVICES.EXE' - '1' Module(s) have been scanned
    Scan process 'WINLOGON.EXE' - '1' Module(s) have been scanned
    Scan process 'CSRSS.EXE' - '1' Module(s) have been scanned
    Scan process 'SMSS.EXE' - '1' Module(s) have been scanned
    44 processes with 44 modules were scanned

    Starting master boot sector scan:
    Master boot sector HD0
    [INFO] No virus was found!
    Master boot sector HD1
    [INFO] No virus was found!
    [WARNING] System error [21]: The device is not ready.
    Master boot sector HD2
    [INFO] No virus was found!
    [WARNING] System error [21]: The device is not ready.
    Master boot sector HD3
    [INFO] No virus was found!
    [WARNING] System error [21]: The device is not ready.
    Master boot sector HD4
    [INFO] No virus was found!
    [WARNING] System error [21]: The device is not ready.

    Start scanning boot sectors:
    Boot sector 'C:\'
    [INFO] No virus was found!
    Boot sector 'D:\'
    [INFO] No virus was found!

    Starting to scan the registry.
    The registry was scanned ( '67' files ).


    Starting the file scan:

    Begin scan in 'C:\' <ACER>
    C:\pagefile.sys
    [WARNING] The file could not be opened!
    C:\hiberfil.sys
    [WARNING] The file could not be opened!
    Begin scan in 'D:\' <ACERDATA>


    End of the scan: 26 April 2009 19:35
    Used time: 33:31 Minute(s)

    The scan has been done completely.

    11156 Scanning directories
    307723 Files were scanned
    0 viruses and/or unwanted programs were found
    0 Files were classified as suspicious:
    0 files were deleted
    0 files were repaired
    0 files were moved to quarantine
    0 files were renamed
    2 Files cannot be scanned
    307721 Files not concerned
    8825 Archives were scanned
    6 Warnings
    0 Notes
  • aliEnRIK
    aliEnRIK Posts: 17,741 Forumite
    Part of the Furniture Combo Breaker
    All set for the restore then (if you havnt already)
    :idea:
This discussion has been closed.
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