Buyer wants delivery to a different address

MadMax2_2

The initial P & P for the UK was £7 as ebay wouldn't let me charge more but I asked for £20 from the winning bidder and he's paid. What would be the best thing to do in these circumstances?
I blocked overseas bids but this was gotten round by the bidder being registered in the UK.
What would you suggest?
Thanks

soolin

This doesn't sound right, there is definitely something wrong. Ebay would pick up the postage from his registered address and paypal would not allow him to add a gift address that required more postage.

Personally I would risk a neg here, explain to the buyer that the auction was for UK only bidders and as he is registered in the UK he needs to add a UK gift address to his paypal account as you can only send it to there. Then I'd refund him and get onto Live help and see if they can suggest a way round this.

I would not be sending a phone to Hungary in these circumstances, it doesn't sound at all right.

Smart_But_Casual

MadMax2 wrote: »

The initial P & P for the UK was £7 as ebay wouldn't let me charge more but I asked for £20 from the winning bidder and he's paid. What would be the best thing to do in these circumstances?
I blocked overseas bids but this was gotten round by the bidder being registered in the UK.
What would you suggest?
Thanks

Do not send it overseas, end of. You'll not be covered.

MadMax2_2

Should I just refund his money?
I'd still lose out on the final value fees and paypal fees though wouldn't I?

steviebabes

If he has relatives in the UK perhaps he could add their address to paypal and they could forward it on to him at his own risk. If not a refund is your only option I'm afraid. This registered in the UK lark sounds like a serious loophole to me.

Smart_But_Casual

MadMax2 wrote: »

Should I just refund his money?
I'd still lose out on the final value fees and paypal fees though wouldn't I?

Paypal fees are automatically refunded, ebay fees could prove trickier but you run a very serious risk of being nearly £300 poorer so think carefully what you do.

MadMax2_2

How do I go about giving a refund?
The money is no longer in my paypal account as I withdrew it but they say it should come to my bank account on the 1st May.
Can I cancel this withdrawal and how do I go about doing so?

Sorry to be a pain in the neck!

soolin

Did you phone Live help as suggested?

Also, as you have withdrawn the money to your bank account I do have a slight concern that you have let this get away from you a bit as it could be said that you have now accepted the payment and the associated overseas postage charges.