Tesco, overcharging, and copious amounts of bovine faeces?

TehJumpingJawa

I suggest that you begin talking VERY LOUDLY at the CS desk to make other shoppers aware. Also, it's worth reminding them that they are the ones that have broken trading standards law, and that the DTD policy is intended to compensate the customer for this breach, not just refund them.

As the DTD policy was introduced to appease trading standards; if they arn't going to honour the policy, trading standards need to resume the backlog of overcharge claims against them!

Schamansky

Thanks for all your answers so far.

Firstly, I never got 1.80 for nothing, since I'd paid those 1.80 before, by debit card. That is 1.80 from my account to Tesco, then 1.80 back to me in cash = balance zero. Neither me nor Tesco are out of pocket and from a legal point of view, the customer has been fully recompensed, and all's fine with the world.

Now is it worth going on a crusade for an other 1.80 (double the difference)? From an economical point of view, hardly. This whole thing isn't about 1.80 more or less. I can only just afford to wave them good-bye.

This is about a company making a promise to the public, in print, published in any store, written in unabiguous terms. But when push comes to shove, it turns out that this promise isn't worth jack excrement when individual members of staff are getting away with making up all the bovine faeces under the sun just to defend a few coins from their till drawers.

It's about trust and reputation. Or more blatantly:

Tesco's DTD policy: bull**** or not?

(And that's precisely what I'm going to ask Tesco HQ in my letter, just not that precise wording.)

And on a different sheet: This incident, which I see as very representative of many others, also shows that (some) Tesco (frontline) managers are just crap at economics and numbers beyond their end-of-day routine. See it from the entrepreneurial point of view: 1.80 loss on the one hand compared to losing a customer with a weekly £50 spend on the other, over a timeframe of a decade or more. Should be a no-brainer for anyone with a glimpse of business sense, but I seem to be dealing with a case of no brains here.

Anyway, let's see how Tesco HQ see this.

robpw2

but this isnt a case of the price being showing incorrectly it was reduced item , which tesco again do not have to sell that was scanned by an employee incorrectly so the person was charged full price
the person involved chose not to mention this at the till with the intention of invoking the dtd policy as they thought they would get double the difference and two free bags of salad

robpw2

Schamansky wrote: »

. See it from the entrepreneurial point of view: 1.80 loss on the one hand compared to losing a customer with a weekly £50 spend on the other, over a timeframe of a decade or more. Should be a no-brainer for anyone with a glimpse of business sense, but I seem to be dealing with a case of no brains here.

Anyway, let's see how Tesco HQ see this.

see it from this point of view no other supermarket offers this policy so you going to another supermarket isnt going to help you either :rotfl::rotfl:
tesco may have lost £50 on you but they have just also reported £3bn worth of profit so im sure they are quaking in their boots

Schamansky

Coupon-mad wrote: »

As the policy is clearly and unambiguously stated at the CS desk, the policy forms part of the contract when a customer walks into a Tesco store and decides to buy something - the contract becomes binding when the person pays for the item and gets their receipt.

Are you absolutely certain that the DTD policy as published in every store is a legally binding part of the civil contract between customer and company?

Because if so, I've got them by the balls.

Schamansky

robpw2 wrote: »

tesco may have lost £50 on you but they have just also reported £3bn worth of profit so im sure they are quaking in their boots

Every little helps.

---

Right, tell you what I want, what I really really want.

It's these two bull****ters I have an issue with, not Tesco plc as such.

That's why I want Tesco HQ to make it known to these particular two bull****ters on their payroll that the policy in question is their company's policy and that it's there for a reason. I'd like HQ to kick some lower management butt for blatantly breaking the rules established by the very entity that pays their salary.

Trust in the company restored, bull****ters brought back in line.
Customer coming back with 50 quid, on petrol and reduced stuff.

That's my best case scenario. I'm hoping.

robpw2

Schamansky wrote: »

Are you absolutely certain that the DTD policy as published in every store is a legally binding part of the contract between customer of company?

Because if so, I've got them by the balls.

i am am not sure but i would suggest to form a legally binding part of the contract it would need to be displayed at every till

tesco have an offer to treat, you form the contract when you buy the item

Coupon-mad

Schamansky wrote: »

Are you absolutely certain that the DTD policy as published in every store is a legally binding part of the contract between customer of company?

Because if so, I've got them by the balls.

I think Taxiphil (who replied to your OP) and his legal representative successfully argued this with Tesco over an R&R issue. IIRC it was said that, in contract law, apparently one party cannot make changes unilaterally after a contract has been formed, unless both parties agree. And that yes, the policy as published was seen - by Taxiphil's solicitor at least - as forming part of the purchasing contract.

Something like that, don't quote me though as I am just someone with a half-decent memory for possibly-useful information!

Taxiphil was successful with an out-of-court settlement (which he has posted about on here so I hope he doesn't mind me mentioning it). Maybe he will see this and have a spare moment to point you in the right direction for some light reading of contract law.

Nomad25

tesco may have lost £50 on you but they have just also reported £3bn worth of profit so im sure they are quaking in their boots

Yes, they rely on that attitude to get away with all sorts.

The consumer is becoming necessarily more savvy and aware of these big store 'games'.

Hence Mr T et al are becoming tighter in attitudes/coupons/discounts etc., but that is no excuse for 'wiggling'.

OP if you have time and patience on your side .. and your BP can take it, I would hold out as a matter of principle.

Rattle a few cages!

robpw2

I can see it on bbc news now

"shopper sues tesco for £1.80 "

what remedy are you actual after ..?