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Disgusting Service From Vodafone / No Incoming Or Outgoing Calls Or Texts for days

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glowplug
glowplug Posts: 20 Forumite
Since 9am 3 days ago I have had no incoming/outgoing calls on my phone. Neither can I send texts.

I rang Voda customer care (stifles growl) to be very calmly told they would send an email to the relevant department to see if they could fix the fault and my phone should be back on within 24 - 48 hours.

No other company I deal with would get away with such a casual manner. I spend more on Voda payt than I do on BT line rental and calls put together and yet when BT network fails my calls are forwarded foc to a number of my choice.

Vodafone dont offer this. Why? They just dont!

Neither do they treat each case indiviually. We are all just lumped together under the might as well be title of "peasent tarrif" and anytime there is a problem I am reminded of my lowly status by the phrase "well if you were on contract we could do something". Now from my point of view I pay in advance for my calls, my money sits accruuing interest for Vodafone and its shareholders, there is less billing admin and costs and yet here I am without service, without alternatives and without any hint of urgency on Vodafones part. Its about time that payt customers were treated better.

Utterly shocking service from what is supposed to be the best UK network.

I have since spoken with the Directors office who say its being made a high priority. Goodness knows what sort of delays I'd experience if it was normal priority.

So 3 days and counting to fix a database fault:rolleyes:
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Comments

  • glowplug
    glowplug Posts: 20 Forumite
    edited 25 April 2009 at 8:53AM
    Just to confirm, at day 4:

    1) I still have no outgoing calls
    2) I still have no incoming calls
    3) I still have no outgoing texts
    4) I still have no incoming texts
    5) My number, if dialled from another phone is still unobtainable.

    I have also been infomed by customer service that if I port out my number I must use up any remaining credit. This of course is impossible, as I cannot use my phone at the moment! The customer service is shocking.

    4 days to fix a database fault??!?!!!
  • glowplug
    glowplug Posts: 20 Forumite
    I am porting out.

    Having waited 4 days already (and nothing seems to have changed) I cannot chance it taking another 4 days.

    Networks better give better service, as from Sept 09 its only gonna take 2 hours to port a number out to another [maybe better] network, so no whining or waiting necessary, we will just up and leave to something better as and when we need to.
  • glowplug
    glowplug Posts: 20 Forumite
    5 Days and line is still off.

    Chairmans office report that fault is still "pending".
  • glowplug
    glowplug Posts: 20 Forumite
    My phone came back on at around 6pm tonight.

    The port to T-mobile goes ahead tomorrow.

    Vodafone have offered me a fairly substantial amount of compensation ( I would guess based on the £100 a month I spend) to come back to them so I have agreed with a couple of caveats. One being that I can ring my contact at the directors office if there are any issues in the future.

    Although my opinion of customer service at Vodafone has not changed, it offers the best overall coverage for my work area and that is my main priority. And hopefully it will be a long time before I need to call CS again!
  • robt_2
    robt_2 Posts: 3,401 Forumite
    Part of the Furniture Combo Breaker
    You spend £100 a month on pay as you go?! No wonder they want to keep you lol.
  • glowplug
    glowplug Posts: 20 Forumite
    robt wrote: »
    You spend £100 a month on pay as you go?! No wonder they want to keep you lol.

    Yes. Whats wrong with that? With a £15 pack I get 200 minutes and 600 texts. Or for £20 I get 300 minutes and unlimited texts:beer:

    Also I'm not tied to a contract and in sept 09 when the new port rules emerge I'll be able to port within 2 hours if I am not happy with a network.

    PAYG is the way to go for sure.
  • hotkee
    hotkee Posts: 505 Forumite
    £100 a month ???????????????????

    Holy Smoke Robin ! The joker is back!

    "Honestly you cannot be serious man!!!!!!!!!!!!!!!" - in the words of John M
  • glowplug
    glowplug Posts: 20 Forumite
    hotkee wrote: »
    £100 a month ???????????????????

    Holy Smoke Robin ! The joker is back!

    "Honestly you cannot be serious man!!!!!!!!!!!!!!!" - in the words of John M

    As my previous post.

    I use around 1200 minutes, plus I get free texts and calls all weekend plus I am nto tied to a contract.

    If people want to tie themselves to a contract then fair enough, but thats not for me.
  • robt_2
    robt_2 Posts: 3,401 Forumite
    Part of the Furniture Combo Breaker
    glowplug wrote: »
    As my previous post.

    I use around 1200 minutes, plus I get free texts and calls all weekend plus I am nto tied to a contract.

    If people want to tie themselves to a contract then fair enough, but thats not for me.

    What is wrong with a one month contract that offers all that for £30? Vodafone saw you coming!
  • glowplug
    glowplug Posts: 20 Forumite
    robt wrote: »
    What is wrong with a one month contract that offers all that for £30? Vodafone saw you coming!


    As my previous post. I dont tie myself to any contracts.

    As my earnings are around £400 - £600 a day I dont worry too much about cost, particuarly when my calls are all business related and earning money. Its about what suits me.

    However, I'd certainly be interested to see what the t&cs are with something like to describe and I'm sure others would love a deal like that.

    Perhaps you would be good enough to post a link to that specific deal??
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