We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
Orange
equitydealer
Posts: 354 Forumite
in Mobiles
Where to start?
I joined the their OVP tariff (Virgin) a few years back. I phoned up to join a free WAP trial a for three months. Just before it ended I phoned their customer services dept to cancel the trial, everything went through ok...apparently. Received my itemised bill and they had been charging me during my 'free' trial to the tune of £60. Rang up and after much hassle got a refund, but only as a credit to my account, not a cash refund. :mad:
1 yr later, not having learnt my lesson, I signed up for another free trial and before it ended I cancelled. Once again got billed £35 but got a credit after chasing customer services. :mad:
Last month I got locked out of my online account. Not sure why though? Phoned 'customer services' which has outsourced to India :T and the guy had no clue on how to deal with my query and could not understand English. Eventually I was told to email Orange, which I did, and apparently my account has now been 'fixed'. Tried to log in this morning but I get a messaging saying that my account can not be registered online. On the second attempt it said I should call technical services at 50p per minute :mad:
Anyway, I'll be calling them again from work on Monday (no call charges for me
) and if they don't get it sorted I'm off to another service provider.
The future's bright, the future's elsewhere.
I joined the their OVP tariff (Virgin) a few years back. I phoned up to join a free WAP trial a for three months. Just before it ended I phoned their customer services dept to cancel the trial, everything went through ok...apparently. Received my itemised bill and they had been charging me during my 'free' trial to the tune of £60. Rang up and after much hassle got a refund, but only as a credit to my account, not a cash refund. :mad:
1 yr later, not having learnt my lesson, I signed up for another free trial and before it ended I cancelled. Once again got billed £35 but got a credit after chasing customer services. :mad:
Last month I got locked out of my online account. Not sure why though? Phoned 'customer services' which has outsourced to India :T and the guy had no clue on how to deal with my query and could not understand English. Eventually I was told to email Orange, which I did, and apparently my account has now been 'fixed'. Tried to log in this morning but I get a messaging saying that my account can not be registered online. On the second attempt it said I should call technical services at 50p per minute :mad:
Anyway, I'll be calling them again from work on Monday (no call charges for me
) and if they don't get it sorted I'm off to another service provider.The future's bright, the future's elsewhere.
0
Comments
-
Here's freephone number for their customer services which may be of help:
0800 07922880
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 353.6K Banking & Borrowing
- 254.2K Reduce Debt & Boost Income
- 455.1K Spending & Discounts
- 246.6K Work, Benefits & Business
- 603K Mortgages, Homes & Bills
- 178.1K Life & Family
- 260.6K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards