O2 Complaints

seabass

Does anybody know what I can do get something done about my contracts at O2? I can't seem to get past the customer sales advisor, and get a leave it with me all the time. It's driving me mad.

I have recently about 2 months ago signed up to O2 after my orange contract had expired for a cheaper deal. I have recieved the PAC code from my orange mobile contract and gave it to O2 upon getting the new contract and they assured me that it would be transfered in 48 hours which didn't happen.

So 2 months later and many phone calls later to O2 it still hasn't happened, wanting to use my original number, the orange contract is still going which is around £50 per month, one of the main reasons I changed as I come no where near the free minutes and texts and the price was too high.

I also recieved 2 sim cards with O2 when I signed up, an error on there side, so I phoned up and was assured I would not be billed for it. But would recieve and invoice with zero on it when it's due. The next month, still having used neither contracts due to the number not changing over, I recieved a bill for both the O2 contracts. So I phoned up again and was told this would be corrected next month. Next months just came along and I've been billed twice again.

Each time I phone up, they say that next month it will be corrected, and as with the PAC number change over I am getting no where with it.

So currently I am paying for 3 contracts each month.

Is there any higher I can go on it to get something done and would I be entitled to a refund from O2 for any of the 3 contracts I've been paying?

I_luv_cats

If you have spoken to Customer Service Management Team and NO JOY

o2 Complaint Review Service
PO Box 302
Dunstable
LU6 9GN

I have had a problem with o2 most years when I upgrade with billing and last time I wrote to CRS and it was rectified rather quickly and I received compensation!

Rev

When I had problems with my o2 contract a few years back I called customer relations, not to be confused with customer services. I believe the number is still

0845 3300684

My problem was sorted within days after talking to them. It's worth a try.

aux

Hi,

as mentioned i would insist on speaking to a manger first and then taking managers full name, location, time and date. if things still arent sorted then i would write to the address above.

i would say regarding the refund for 3 contracts that you are well within your rights to get a full refund for the duplicate o2 sim providing you never used it. when u speak to a manager get them to check and confirm its never been used.

regarding the other 2 contracts you've been paying for, obviously it depends on the reason why the port never took place to whose fault it is. if you for example gave the wrong pac code, then you cant really expect them to take blame, not saying you did, just giving an example. i would get them to confirm why the first port never took place. no record of your request? wrong pac? system error?

also i know that pac codes only last for 30 days so unless you got another one from orange after the first 30 days then all subsequent request were doomed to failure.

good luck