Ebay Help please

new2u

Hi I tried to log into my ebay account last night but couldnt, I did the reset password thing and finally got into my account to find 5 messages from ebay that had not arrived into my normal email account,1 said a password change had accurred ,another saying listing had been suspended which I hadnt listed,another saying account had been reinstated,another about a money transfer request,the final one informing me that someone had falsely used my account but that all my bank details are safe,i have changed passwords etc and nothing extra has gone out of my bank accounts,the messages were dated from 21 March what else should I be doing.I am not a big ebayer and only go on every 3 months or so to buy bits for the kids,But I am really worried about my bank accounts etc.Thanks

astral_dolphins

You need to contact them asap.

Their phone number seems to have disappeared from the site and they now have a 'Live Chat' function.
Go here - http://contact.ebay.co.uk/ws/eBayISAPI.dll?ContactUsNextGen and type something like 'unauthourised access' into the search box.

I hope you manage to get it sorted.

new2u

Thanks I did email them last nite just got an automated email reply about changing passwords etc,nothing else yet

frivolous_fay

You must go to Live Help, emails will get useless replies.

astral_dolphins

Here's a direct link to the Live Chat - https://cschatlb-na.corp.ebay.com/chat.asp?profile=51

new2u

Thanks will do that now and let you know

new2u

Hi thought I would let you know what the live help said, There had been someone posting items for sale on my account they had also made 2 tranfer for money requests,ebay say that my bank account details are safe as they are encypted and that all my paypal monies and costs will be put back into my account,they say they dont no how it happened etc,but I am still concerned although no cash has actually gone out of my bank account my paypal account is now 0 although there wasnt too much in there,how certain can they be that my bank details are safe ,as I thought they were linked.they say they have forward my earlier emails to paypal,but no reply yet, should I be changing all my bank accounts.I want to close down my paypal account and ebay account but if I do this now I wont get back whats owed to me.sorry for the long post,

frivolous_fay

Did you tell them you had money in your PP account?

new2u

Hi,yes they told me they would be transfered back into the account,they froze the account after the transfer requests,cant understand how when I had to change my password I had wait for call with a pin number when someone else had managed to change it before with out one.

kprigg

I had the same problem a few weeks ago. I check my ebay account every day as Im always selling or buying. I noticed when I logged in that there were a number of messages just the same as yours & saw that 3 listings had been removed by ebay as I hadnt put them there.
Fortunately no money had been taken from my Paypal account & it was all sorted pretty quickly, but i have no idea how someone was able to get in. I am very careful with my passwords etc & only ever enter the site via the ebay web addresss & not via emails.
I did a search on the listings & found that a couple had been re-listed under another users name so I advised ebay of this.
I havent been able to get emails from ebay ever since - I may have to try the live help to see what they can do as the automated woman is not cutting it any more!

frivolous_fay

Make sure you swing by the techie forum and ensure your computer is clean of malware which could have caused this.