Deck stain problem

pookas

How can I find out who supplies a companies brand name deck stain as I have reached a brick wall with my complaint and want to get in touch directly with the manufactorer, The company I purchased from are refusing to give me this information, saying it's sensitive to them. Please help.

Meepster

Which company did you buy it from?

pookas

Tesco direct.

markelock

Your contract is with Tesco, the fault (if there is a fault) lies with them. they are liable assuming there is a fault.

Antispam

As mentioned your complaint is with Tesco.

If it helps decking stain doesn't last that long a couple of years before it need redoing, that's assuming you followed the instructions

I tend to use decking oil myself I get 2 years out of it with 2 coats

Meepster

I seem to remember Cuprinol did their own brand decking stain...

pookas

Thanks everyone, deck was cleaned, dried, and stain applied by a professional, no corners cut, but I've been given every excuse on earth. I think time to cut my losses and remove remaining stain which should'nt take much as it comes away with a light shower of rain, only been down four months when problem started. again thanks.

pookas

Thanks mwillets.

Meepster

What exactly is the problem with it?

savemoney

The problem is as OP said it isnt keying properly with the decking hence why it "it comes away with a light shower of rain"

pookas

Hi, Thanks for your replies. The store sent a letter to say "under the cicumstances they regret they are unable to compensate", an attatched letter from their supplier full of more excuses why it did'nt stay keyed to the decking cocludes with the line qoute' as the customer has been reimbursed we trust this matter is concluded with everyones full satisfaction 'unquote. I just wish they would have sent someone out to see the problem, but this is'nt company policy apparently.